Job DescriptionInternal Program Manager, Artificial IntelligenceThe Internal Program Manager, Artificial Intelligence coordinates the adoption and day-to-day operations of AI platforms and tools used internally (e.g., Claude, ChatGPT, GitHub Copilot, and M365 Copilot). The role measures adoption and makes the value created visible; supports teams with initiatives and the implementation of approved practices; tracks requests; serves as the single point of entry for internal AI requests; and manages the platform usage model, including groups, distribution, usage limits, and budgets. The incumbent connects teams, ambassadors, and decision-making bodies to promote the effective and responsible use of AI.
ResponsibilitiesMeasurement, initiative tracking and reporting:
- Develop and maintain indicators that provide insight into adoption, outcomes, and opportunities for improvement, beyond consumption volumes.
- Produce reports and aggregated views by business area for leadership, and provide managers with tools to monitor and support their teams.
- Maintain existing directories and drive the development of the internal AI practices and use-case directory; track significant initiatives and their contribution within each business area based on established thresholds.
- Highlight commonalities and opportunities for sharing across business areas.
- Maintain the inventory of internal AI platforms, tools, and use cases (business area, business owner, and risk level assigned by AI governance), in collaboration with IT and AI Governance.
- Report to AI Leadership and AI Governance on the application of approved practices, observed gaps, and usage trends.
Adoption and Enablement:
- Build and maintain regular relationships with the various areas of the organization to understand AI uses, needs, and pain points.
- Ensure operational coordination of the AI Ambassadors Committee, follow up on its initiatives, and facilitate the flow of information.
- Recommend practices and implementation guides; support teams in improving how they use AI.
- Foster a regular cadence of internal AI communications, coordinate communications with ambassadors who contribute to the content, and maintain targeted monitoring of AI tools and practices.
- Escalate situations involving risk or requiring arbitration to the appropriate stakeholders.
- Communicate new policies, standards, and approved practices through AI ambassadors and managers, and ensure they are understood.
- Gather feedback from users and ambassadors on policies, practices, and learning resources, and bring it forward to AI Governance and Learning Leadership.
- Identify AI literacy needs by role, for both effective and responsible use, and communicate them to Learning Leadership.
Communication and Presentations
- Explain AI concepts, issues, and developments in clear, accessible language for users across all business areas through guides, FAQs, learning capsules, and demonstrations.
- Design and produce presentations, documents, and other communication materials for users, managers, and leadership.
- Present adoption status, results, and recommendations to executives and committees, adapting the message and level of detail to the audience.
- Facilitate information sessions, demonstrations, and practice-sharing sessions for teams and AI ambassadors.
New request-management process:
- Implement and operate the new AI request-management process.
- Serve as the single point of entry for all internal AI requests; route them to the appropriate bodies, including the AI Lab when experimentation is required; and track their progress.
- Maintain request documentation and decision logs, and follow up with requestors after decisions are made.
- Apply established intake criteria, including business owner, intended use, and data involved, to ensure requests are complete before they are routed.
- Route requests in accordance with established escalation paths and decision rights, based on the level of risk and type of request.
Platform usage model:
- Define and maintain the distribution model, groups, usage limits, and usage budgets for approved internal AI platforms, and monitor their use.
- Make authorized routine adjustments and recommend changes that require a decision or specialized intervention.
- Collaborate with IT, Security, AI Governance, and AI Leadership on groups, feature access, usage limits, and usage budgets.
- Identify usage anomalies, including unusual volumes or unexpected access or group assignments, and report them to IT and Security.
- Notify the appropriate bodies of significant vendor changes to platforms, including models, features, or terms, that may require review.
- Contribute to the periodic review and potential retirement of platforms and features by providing usage and adoption data.
Incidents and Operational Compliance
- Receive and document reports of incidents or risk situations related to AI use; route them to the appropriate stakeholders-Security, AI Governance, Legal, or Human Resources, as applicable-and follow each case through to closure.
- Monitor compliance with usage policies and approved practices, and report gaps to AI Governance.
- Document lessons learned from incidents and gaps, and incorporate them into implementation guides.
QualificationsEducation- Bachelor's degree in a relevant discipline, such as information technology, business administration, communications, data science, or a related field; or an equivalent combination of education and experience.
Experience- Approximately 6 to 10 years of relevant experience in technology adoption, digital-tool operations, cross-functional coordination, or a related field.
- Hands-on experience with generative AI platforms and tools in a professional environment, such as Claude, ChatGPT, GitHub Copilot, and M365 Copilot.
- Experience defining and monitoring indicators and producing reports for leadership and managers.
- Experience presenting and communicating to senior executives and leadership committees.
Skills and Competencies- Comfort working within the AI ecosystem, including a functional understanding of platforms, their impacts, risks, and the changes they introduce, particularly with respect to data, access, and connectors.
- Data and metrics analysis skills, with the ability to interpret usage data with nuance and connect observations to intended outcomes.
- Ability to coordinate requests and initiatives involving multiple stakeholders without formal authority.
- Ability to support users and teams in improving how they use AI.
- Ability to collaborate effectively with IT, Security, Learning, Governance, Program Management, and leaders across business areas.
- Technical curiosity, sound judgment, strong organizational skills, and clear communication.
- Ability to explain complex technical concepts in clear, accessible terms for varied audiences.
- Proficiency with presentation and document-production tools, such as PowerPoint and Word, and the ability to create professional-quality presentations and documents.
- Comfort presenting to executives and committees with a concise, decision-oriented message.
- This position requires bilingualism, as the incumbent will work with documentation in both French and English and communicate orally and in writing with French- and English-speaking partners, clients, vendors, and colleagues.
Assets:- Experience with data visualization and dashboard development.
- Experience with the functional administration of SaaS or AI tools.
- Experience facilitating or coordinating a community of practice.
- Knowledge of AI use cases across multiple business functions.
Additional InformationWhy join LGI? - A workplace built on trust, autonomy and collaboration
- The opportunity to grow, perform and work alongside curious and talented colleagues
- A continuous learning culture with dedicated training time, a renowed skills development platform and access to cutting-edge tools
- Stimulating projects that advance healthcare technology and support the work of over 320,000 professionals, benefiting more than 6 million patients
- A comprehensive benefits package including group insurance from day one, a group RRSP with employer contributions, 24/7 telemedicine, an employee and family assistance program, and a minimum of 3 weeks vacation per year
