In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization's service experience. You'll collaborate with cross-functional partners to develop, test, launch, and refine systems that support both internal and external clients. This position is ideal for someone who enjoys solving complex challenges, improving processes, and building impactful technology solutions that align with business priorities.
Join one of the region's top employers and be part of something that truly makes a difference.
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
What you'll do:- Support the implementation of corporate policies, standards, and procedures that guide architecture, governance, and management of technical systems
- Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure applications
- Enhance client satisfaction by identifying system issues and contributing to ongoing maintenance and solution implementation
- Perform hands-on configuration, troubleshooting, upgrades, and replacement of hardware and application software
- Maintain internal process documentation and quality system management artifacts to ensure compliance with standards
- Inspect systems and workflows to identify opportunities for efficiency improvements
- Monitor capacity usage and performance of assigned technologies to ensure operational availability
- Provide technical guidance to peers and end-users to support continuous delivery of shared technology solutions
- Follow defined processes and identifying gaps or risks that could expose the organization to operational risk
- Design, manage, and support the enterprise ServiceNow platform-including scripting, automation, and integrations (REST/SOAP, Mid Server)
What you'll bring:- At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
- A post-secondary degree or equivalent experience in computer science, computer systems engineering, software engineering, or a related discipline
- Contemporary technical certifications related to the ServiceNow platform or supporting technologies
- Experience designing and maintaining enterprise platforms, particularly ServiceNow
- Proficiency with ServiceNow-specific scripting languages such as JavaScript, Jelly, and the Glide API
- Hands-on experience with ServiceNow integrations, including REST/SOAP APIs and Mid Server connectivity
- Strong client experience focus, demonstrating empathy, professionalism, and the ability to resolve complex inquiries
- A growth mindset with a passion for continuous improvement, innovation, and knowledge sharing
- Excellent interpersonal, communication, and conflict-management skills with an ability to work effectively across diverse teams
- Flexibility and agility in adapting to changing priorities, along with strong critical reasoning and decision-making abilities
What's in it for you: - Career Growth: Regular learning sessions and development opportunities
- Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
- Time Away: Competitive vacation plus one paid volunteer day each year
- Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach
If you're selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what's included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.
At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.
Reports To:Lead Technology Manager, ITSM
Department: IT Infrastructure
Term: Permanent Full-Time
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