Integrations Subject Matter Expert

POSITION HIGHLIGHTS

• Hybrid.
• First Shift.
• Monday-Friday.
• Location: Hartford, CT.
• Full Time, 8 hours/day, 40 hours/week.

THE ROLE

The State of Connecticut has embarked on a bold Digital Transformation journey to enhance the lives and well-being of our residents, businesses, and employees. Our mission is to simplify access to the State's most valuable programs and services by modernizing our technology landscape and delivering seamless, intuitive digital experiences. This position sits within the Enterprise Architecture and Strategy (EAS) team under the Bureau of Information Technology Solutions (BITS) within the Department of Administrative Services (DAS).

As the Integrations Subject Matter Expert and Lead Architect for the MuleSoft API Integration and Orchestration Platform, you will play a pivotal role in driving statewide adoption and shaping the future of how systems connect and communicate. You will champion modern API-led integration practices, influence strategic design decisions, and empower teams across agencies to unlock the full value of the MuleSoft platform. When you join the EAS team, you'll be part of a highly collaborative group dedicated to delivering simple, personalized, connected experiences for all. If you thrive on solving complex integration challenges, advocating for best-in-class architecture, and guiding organizations toward scalable, modern API ecosystems, the State of Connecticut offers an exceptional opportunity to make meaningful, statewide impact.

In this role, you will work closely with agency stakeholders to understand business needs, refine requirements, and design enterprise-grade API-led architectures that accelerate digital transformation across the State. You will architect, implement, support, and monitor integrations that power mission-critical, resident-facing services-ensuring they are secure, resilient, reusable, and AI-ready. Leveraging MuleSoft's latest capabilities, including AI-assisted API design, automation, and integration intelligence, you will help agencies modernize legacy interfaces, streamline data flows, and enable real-time, event-driven interactions.

Within the EAS organization, you will also manage the intake and assessment of integration requests, shaping standards, patterns, and best practices that promote consistency and high-quality delivery across the enterprise. You will provide oversight and technical leadership to internal development teams, partners, and vendor resources engaged in platform initiatives, ensuring proper use of the MuleSoft ecosystem while advancing statewide adoption and maturity. Through evangelism, enablement, and hands-on architectural guidance, you will play a key role in scaling the State's integration capabilities and unlocking the full potential of a modern, AI-powered, API-driven digital government.

Selection Plan

FOR ASSISTANCE IN APPLYING:
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BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
• Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

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• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency supporting a highly complex Information Technology (IT) environment this class is accountable for functioning as a Subject Matter Expert in one of the following functional IT areas: networking, security, systems development, systems programming or database administration. This class also provides technical leadership and consultation in the areas of architecture, application design, systems programming, system integration, and/or database management OR the analysis, development and operational support of highly complex technologies affecting multiple infrastructure areas.

EXAMPLES OF DUTIES

• Acts as a full project manager;
• Participates in the development of architectural designs;
• Recommends policies, procedures, and associated technical implementation standards;
• Researches, designs, analyzes, develops and enhances new and highly complex infrastructure projects in support of agency information systems;
• Participates in the design of and configures infrastructure systems that optimize information access capabilities and ensures the security and integrity of these systems;
• Provides consulting in a technology area, such as IT security, network architecture (including LAN/WAN design), platform architecture (including mainframe and desktop hardware and software selection), middleware architecture (including messaging and physical data architecture);
• Acts as a consultant to management and individual employees regarding area of expertise including technical leadership and consultation in the areas of architecture and application design, systems programming, system integration, and/or database management or the analysis and development of highly complex technologies affecting multiple infrastructure areas;
• Serves as Subject Matter Expert on various IT project teams;
• Researches and analyzes technology trends and assists in the development of infrastructure technology strategy and standards;
• Troubleshoots existing infrastructure systems to identify errors or deficiencies;
• Recommends and implements software, hardware and configuration changes to improve system performance;
• Participates in defining architecture and technology standards to optimize system performance and integrity;
• Participates in long-term infrastructure technology strategy development and planning;
• Recommends new tools, technologies, and platforms to be implemented;
• Assists in the development of a comprehensive disaster recovery plan;
• Provides technical leadership;
• Provides assistance with escalated Tier III support issues;
• Works on multiple projects including complex integration efforts and transitioning applications to new technologies;
• Defines and develops the project scope of multiple complex projects;
• Makes recommendations towards buy versus build decisions surrounding applications;
• Designs component architectures, making use of multiple tiers to provide insulation to changes from application interfaces and databases;
• Participates in the evaluation and selection process for application packages to meet solutions;
• Recommends testing tools, middleware, and database management systems;
• Documents changes to architecture and conversion plans;
• Develops and maintains system and application architecture diagrams;
• Assists in organization-wide data modeling and database design;
• Participates in the definition of data architecture standards, policies and procedures for the organization structure, attributes and nomenclature of data elements;
• Assists in the design and construction of data architectures, operational data stores, and data marts;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of
  • current methods of information systems analysis, design and development;
  • principles, practices and techniques of information technology;
  • applications systems development principles, techniques and development;
  • principles and techniques of computer programming and languages;
  • principles and theories of business planning functions;
  • project management principles and techniques;
  • principles and techniques of systems analysis and design;
  • computer operating systems and databases;
  • business re-engineering process;
  • principles of data modeling and related tools;
  • distributed systems architecture, network, middleware and object oriented analysis;
• Considerable
  • interpersonal skills;
  • oral and written communication skills;
  • skill in analysis and problem solving;
• Considerable ability to
  • develop and implement system security and disaster recovery plans;
  • identify, analyze and resolve highly complex business and technical problems;
  • conduct highly complex detailed analysis and design of major computer systems and networks;
  • develop reports, manuals and documentation.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of experience in infrastructure systems support, programming, database administration, systems/software development, networking or technical support.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

Two (2) years of the General Experience must have been performing advanced technical level duties or as a working supervisor in