Job Summary
Seeking an experienced Integration Architect / Technical Lead to design, lead, and deliver enterprise integration solutions supporting customer engagement, contact center, and digital platforms. The role focuses on architecting scalable, secure, and resilient solutions using the Genesys Cloud CX platform, Google Cloud Platform (GCP), and modern API-driven integration technologies. The ideal candidate will have strong expertise in Genesys Cloud CX, REST API integration, cloud-native architectures, and enterprise integration patterns, along with technical leadership experience and the ability to guide development teams.
Key Responsibilities
• Design end-to-end integration architectures supporting customer engagement, contact center, and digital experiences.
• Define and implement integration patterns using REST APIs, event-driven architectures, WebSockets, and asynchronous messaging.
• Architect scalable, highly available, and secure cloud-native solutions leveraging Google Cloud Platform services.
• Develop conceptual, logical, and physical architecture artifacts using ArchiMate and other enterprise architecture modeling techniques.
• Lead architecture and integration initiatives involving the Genesys Cloud CX platform, including APIs, Data Actions, and Architect Flows.
• Serve as Technical Lead for integration initiatives, providing architecture guidance, design reviews, and technical oversight for development teams.
• Mentor developers, engineers, and junior architects.
• Ensure solutions comply with established enterprise architecture, security, cloud, and integration standards.
• Participate in architecture reviews and governance processes.
• Translate business objectives into scalable, maintainable, and supportable technical solutions.
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• 7+ years of experience designing and delivering enterprise integration solutions.
• 5+ years of hands-on experience with Genesys Cloud CX.
• Experience serving as a Technical Lead on large-scale technology initiatives.
• Hands-on experience with Genesys Cloud CX administration, APIs, Notifications API, Data Actions, and Architect Flows.
• Experience with Google Cloud Platform services, including Apigee, Cloud Run, Bigtable, Pub/Sub, Cloud Storage, and IAM.
• Strong knowledge of integration technologies, including REST APIs, JSON, OAuth 2.0, OIDC, mutual TLS (mTLS), and WebSockets.
• Experience with architecture modeling and frameworks, including ArchiMate, UML, and application, integration, and solution architecture.
• Knowledge of microservices, cloud-native application architectures, and event-driven design patterns.
• Experience working within formal architecture governance, security review, and change management processes.
• Strong stakeholder management and communication skills.
• Ability to influence technical direction across multiple teams.
• Strong analytical, problem-solving, and architectural decision-making skills.
Preferred Qualifications
• Experience in financial services or other highly regulated industries.
• Experience integrating SaaS platforms with enterprise applications.
• Experience supporting AI, conversational AI, or customer engagement platforms.
• Experience with DevSecOps and CI/CD practices.
• Google Cloud or Genesys Cloud certifications.
Primary Skills
• Genesys Cloud CX
• Google Cloud Platform (GCP)
• Enterprise Integration Architecture
• REST APIs and API Integration
• Event-Driven Architecture and Asynchronous Messaging
• OAuth 2.0, OIDC, and mTLS
• Apigee, Cloud Run, Pub/Sub, and Cloud Storage
• ArchiMate and UML
• Technical Leadership and Architecture Governance
Location: Columbus, Ohio (Onsite)
Alternate Locations: Akron, OH; Dallas, TX; Atlanta, GA; Detroit, MI; Minneapolis, MN; Charlotte, NC; Chicago, IL
