3+ years of instructional design or learning and development experience with a portfolio of e-learning content
Hands-on experience administering an LMS, including course setup and reporting
Proficiency with e-learning authoring tools like Articulate Storyline or Camtasia
Solid grounding in adult learning principles and design frameworks such as ADDIE or SAM
Strong writing and editing skills for creating concise lessons
Curiosity and patience to learn complex software deeply
Experience training on B2B software, preferably in self-storage or property technology
Responsibilities
Design, build, and maintain training programs for customers and internal teams
Own the LMS end to end, managing course publishing and user management
Partner with product and support teams to create structured curriculum
Keep training content updated with product releases
Build onboarding curriculum for new customers and new hires
Develop assessments and certification paths for proficiency demonstration
Measure training effectiveness and iterate based on data
Set standards for course structure, tone, and visual style
Benefits
Medical, Dental, Vision, and Life Insurance
401k Retirement Plan
Vacation and Sick Time
20 Days of Remote Work
Annual Bonus
Employee Assistance Program
Education Assistance Program
Employee Discount Store
Discounted Storage
Full Job Description
Instructional Designer
QuikStor | El Segundo, CA | Full-time
Role Overview
We are hiring an Instructional Designer to own how QuikStor teaches. Our software touches every part of running a storage facility, from move-ins and payments to gate access and reporting. Today most of that knowledge lives in the heads of our support and implementation teams. Your job is to turn it into a structured, self-serve learning program for our customers and our employees.
You will own our learning management system end to end, design the curriculum, and build the content. This is a design and program ownership role, not a classroom role. You build the engine that delivers everything else.
Key Responsibilities
Design, build, and maintain training programs for QuikStor customers and internal teams, including e-learning courses, video tutorials, quick-reference guides, and assessments
Own the LMS end to end, including course publishing, learning paths, enrollments, user management, and reporting
Partner with product, support, and implementation teams to turn subject-matter expertise into clear, structured curriculum
Keep training content current with every product release
Build onboarding curriculum for new customers and for new hires on our support and implementation teams
Develop assessments and certification paths so customers and employees can demonstrate proficiency
Measure effectiveness through completion rates, assessment scores, and support ticket trends, and iterate on what the data shows
Set the standards for course structure, tone, and visual style so everything we publish feels consistent
Required Qualifications
3+ years of instructional design or learning and development experience, with a portfolio of e-learning content you have built
Hands-on experience administering an LMS, including course setup, learning paths, enrollment rules, and reporting
Proficiency with e-learning authoring tools such as Articulate Storyline, Rise, or Camtasia
A solid grounding in adult learning principles and design frameworks such as ADDIE or SAM
Strong writing and editing skills, including the ability to turn a rambling expert interview into a tight, scannable lesson
The curiosity and patience to learn complex software deeply enough to teach it
Experience training on B2B software is strongly preferred. Self-storage or property technology experience is a plus.
Preferred Qualifications
Video production and editing skills
Familiarity with SCORM or xAPI content standards
Experience building customer certification programs
Experience writing for a help center or knowledge base
Benefits
Medical, Dental, Vision, and Life Insurance
401k Retirement Plan
Vacation and Sick Time
20 Days of Remote Work
Annual Bonus
Employee Assistance Program
Education Assistance Program
Employee Discount Store
Discounted Storage
This is a full-time, on-site role at our El Segundo, CA office.
