We are seeking an experienced Instructional Designer to join our Customer Education team. In this role, you will be a key player in developing high-quality learning content for the Pigment Academy that helps our customers master our business planning and performance management software. You will work closely with subject matter experts to design and deliver engaging, effective learning experiences, influencing customer adoption and empowering our customers to unlock the full potential of our platform. What You'll Do: • Strategize and design comprehensive customer learning programs and certifications for the Pigment Academy by collaborating closely with subject matter experts (SMEs) and key stakeholders. • Become a Pigment expert and apply core adult learning principles to develop and deliver engaging, high-impact learning experiences across multiple modalities, including e-learning, video, and interactive courses. • Partner effectively with SMEs to translate their deep product knowledge into clear, accessible customer learning content. • Manage the end-to-end instructional design lifecycle, from conducting needs analyses and identifying content gaps to developing assessments and evaluating program effectiveness based on business goals. • Champion content excellence by staying up-to-date with product releases to ensure all customer learning materials reflect the latest features and innovations. • Stay ahead of the curve by continuously researching the latest trends in learning and development, including AI-powered technologies, to enhance our learning offerings and your own expertise. • Thrive in our fast-paced environment by effectively managing multiple projects and delivering high-quality work on schedule. $100,000 - $110,000 a year Who You Are: • You have 3+ years of instructional design experience, with a preference for experience in the SaaS and Enterprise Performance Management (EPM) space. • You have a strong command of authoring tools such as Articulate Rise, Storyline,Synthesia,Camtasia, and Adobe Captivate. • You have excellent verbal and written communication skills. • You are data-driven and use insights to inform your design decisions. • You are highly collaborative and enjoy working with a team to achieve a common goal. What we offer: • A seat aboard the rocketship! • A very competitive salary • Coaching and mentoring to aid your career development • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London • High-end equipment to do your work in the best conditions • Remote-friendly environment How we work: • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission. • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment. • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.