Title: Installation Supervisor
Location: Cleveland, OH
Role OverviewThe Installation Supervisor is responsible for leading the safe, high-quality, and efficient installation of KONE elevator and escalator solutions. This role oversees all installation activities from site preparation through final handover, ensuring projects are delivered on schedule, within budget, and in accordance with safety, quality, and contractual requirements. Acting as the primary point of contact at the jobsite, the Installation Supervisor collaborates with customers, contractors, installers, subcontractors, and internal stakeholders to ensure successful project execution and a positive customer experience.
Key Responsibilities- Lead installation activities, ensuring projects are completed safely, on time, within budget, and to KONE quality standards.
- Ensure compliance with KONE installation methods, safety requirements, and risk management practices.
- Conduct site readiness reviews, audits, and inspections, addressing any site-related issues with customers and project stakeholders.
- Plan and coordinate labor, materials, tools, equipment, storage, and logistics needed for successful installation execution.
- Monitor installation progress, costs, schedules, forecasts, risks, and change management activities.
- Manage installation handovers, final testing, and transition to maintenance operations.
- Serve as the primary customer contact for installation-related communication and issue resolution.
- Drive customer satisfaction through proactive communication and professional site management.
- Review and approve time sheets, installation documentation, progress reports, and quality records.
- Ensure proper management of environmental, waste, and hazardous material requirements.
- Lead, coach, and develop installers and subcontractors while promoting a positive team culture.
- Verify installers are trained, certified, and qualified to perform assigned installation tasks.
- Build and maintain strong working relationships with union employees, subcontractors, customers, and general contractors.
Required Qualifications- 2+ years of experience in the construction industry.
- Minimum one year of experience leading individuals or teams toward achieving common goals.
- Knowledge of construction site safety practices and quality management.
- Experience coordinating projects, schedules, resources, and multiple stakeholders.
- Understanding of installation processes, building systems, and construction methods.
- Strong organizational, communication, and customer service skills.
- Ability to read and interpret construction documents, plans, contracts, and specifications.
- Ability to effectively communicate with building owners, property managers, contractors, developers, and field personnel.
Preferred Qualifications- Experience supervising construction, elevator, mechanical, electrical, or building systems installations.
- Knowledge of elevator industry installation methods, codes, and regulations.
- Experience working in a union environment.
- Demonstrated customer relationship management skills.
- Understanding of financial forecasting, budgeting, and project cost control.
- Experience training, coaching, and developing field personnel.
- Commercial and contractual awareness.
Education- Bachelor's degree from an accredited college preferred; OR
- Associate's degree from an approved technical school preferred; OR
- Equivalent construction industry experience in lieu of formal education.
What Success Looks LikeA successful Installation Supervisor:
- Delivers projects safely with zero preventable safety incidents.
- Ensures installations are completed on schedule and within budget.
- Maintains high levels of quality and first-pass acceptance during inspections and handovers.
- Builds strong relationships with customers, contractors, and installation teams.
- Proactively identifies and resolves site issues before they impact project outcomes.
- Effectively manages labor resources, productivity, and subcontractor performance.
- Achieves high customer satisfaction throughout the installation process.
- Creates an environment where teams are engaged, motivated, and accountable.
Just some of our many benefits include: - Opportunities to learn and grow
- 401k Employer Non-elective Contribution
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Leave to Care for a Domestic Partner
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
Annual Base Pay Range:The hiring range for this role is $105,100 - $144,540. The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable CompensationKONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
Read more on www.kone.com/en/careers/
Read more on https://kone.com/global/en/careers.html
