2 to 5+ years of experience in client-facing insights, strategy, research, or customer success roles.
Strong ability to analyze data and convey insights that drive action.
Proficient in integrating qualitative and quantitative data to identify patterns and recommend solutions.
Excellent communicator, able to distill complex information for diverse audiences, from executives to practitioners.
A curious and analytical mindset with a focus on customer success.
A proactive attitude in fast-paced and ambiguous environments.
Responsibilities
Build trusted relationships with product and insights leaders to align customer feedback with business strategy.
Lead onboarding and training sessions to ensure effective platform adoption by customers.
Analyze qualitative and quantitative data to create actionable insights and presentations.
Identify opportunities for deeper product usage and expansion within customer organizations.
Collaborate with internal teams to advocate for customer needs and influence product roadmap priorities.
Adopt a rapid, iterative approach to project management without compromising quality.
Benefits
Comprehensive healthcare and dental coverage.
Flexible time off to promote work-life balance.
Opportunities for career growth and taking on new responsibilities.
Environment that fosters trust and values individual contributions.
Full Job Description
TL;DR: We're hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You'll partner directly with product, research, and marketing leaders at some of the world's most innovative companies to translate data into decisions.
What You'll Do
Build trusted relationships with product, research, and insights leaders - helping them connect the dots between customer feedback and business strategy.
Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
Serve as a strategic partner - proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
Move fast - balancing high-quality craft with rapid iteration and experimentation.
Who You Are
3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.
Skilled at analyzing data and telling stories that inspire action - from dashboards to decks.
Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
Strong communicator who can simplify complex ideas and engage both executives and practitioners.
Curious, analytical, and relentlessly focused on helping customers succeed.
Thrives in ambiguity and fast-changing environments - no passengers, no politics.
Life at Listen Labs
Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC - we hire the best and treat them accordingly, with meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons - almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
Flexible time off: A take-what-you-need vacation policy.
We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party - every win is a team win.
Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
