Inside Sales Team Leader- Location: On-site 225 NY-303 #108, Congers, NY 10920
- Hours of work: 7:00 am - 4:00 pm
- Reporting relationship: Sales Director
- Managing 6-8 Account Manager direct reports
- Exempt: Yes
- Salary range:$125,000 - $150,000
Purpose of Role:To manage the Company's Inside Sales department, including setting and achieving Sales
Targets and KPIs. This is a strategic role that includes motivating and leading the Sales Team
and ensuring Sales Reporting is conducted in a timely manner.
Core Responsibilities Outline:- Responsible for the KPIs of the Inside Sales team, including motivation for the team to hit those targets and adjusting where necessary
- Targets as shown by the weekly Sales PPT
- 30 Minute Response Time
- Phone Answering Speed
- Work in conjunction with HR on the acquisition and training of new team members
- Training and onboarding will be your responsibility, HR will be available to assist as a resource
- Creation of strategic quarterly sprints, designed to move the sales team forward,
- that will be reviewed in the Leadership Weekly Business Review (WBR)
- Development and implementation of an effective daily time zone
- Database management
- Sales Reporting including the weekly Sales PPT & Monthly Sales Reporting
- Create strategic plans for the future of the Inside Sales Team when necessary
- Exhibit PowerPak Core Values
KPI's:- Overall Sales Order Accuracy
- Team ENPS
- Phone Answering Speed
Daily:- Provide motivation and resources for your team to hit their KPIs
- Work with HR & Management on any team member issues or concerns
- Provide training for all sales procedures
- Work in conjunction with Operations to resolve any logistical or operational customer issues
- Daily leadership and management of Inside Sales Team
- Any additional duties that fall into your role
