We will be accepting applications through November 20, 2026 or until filled.
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Inside Sales Representative - Special MissionsAs Gogo's
Inside Sales Representative - Special Missions, you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success.
If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.
What You'll Do- Serve as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle
- Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience
- Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities
- Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently
- Deliver a white-glove onboarding experience from quote acceptance through service activation
- Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs
- Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn
- Generate, qualify, and manage leads and opportunities within CRM platforms
- Execute outbound campaigns that support pipeline development and revenue growth objectives
- Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction
What You'll Bring- Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience
- 2-4 years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role
- Demonstrated experience supporting customers while identifying business growth opportunities
- Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems
- Strong problem-solving and relationship-building skills
Even Better If You HaveYou don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:
- Experience in aviation, telecommunications, connectivity, or technology-focused industries
- Exposure to provisioning, activation, or subscription-based service environments
- Knowledge of customer success, account retention, and lifecycle management practices
- Experience supporting sales teams through quote generation, proposal development, and contract administration
- Familiarity with revenue operations, sales operations, or customer operations processes
- Experience executing lead generation or outbound sales campaigns
- Experience supporting customers through onboarding, adoption, and renewal cycles
Equal Pay Disclosure(s)Base Pay:
34.80 - 43.50 USD Hourly
Target Annual Short-Term Incentive:
Commission Plan
Eligible for Incentive Stock Program:
No
Benefits:
Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee's needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.
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