ESET

Inside Channel Account Manager

ESET$70K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent in IT or a related field preferred
  • 2 years of experience in a similar role
  • Basic proficiency in Microsoft Excel and Word
  • Familiarity with Outlook
  • English language proficiency - B2 level

Responsibilities

  • Engage partners virtually to drive acquisition and support operational needs
  • Build strong business relationships with partner accounts and key decision makers
  • Focus primarily on volume partners in assigned territory
  • Profile partners to identify potential for lead generation
  • Develop a sales pipeline with an emphasis on upselling existing accounts
  • Accurately forecast revenue on a weekly and monthly basis
  • Maintain up-to-date partner and customer information within the CRM system
  • Assist resellers with operational tasks related to deal registration and orders
  • Meet monthly and annual revenue KPIs and targets

Benefits

  • Cigna Medical, Dental, and Vision Plans
  • Reliance Standard Life and Long Term Disability Insurance
  • HealthJoy Employee Assistance Program
  • Lifestyle Spending Account
  • On-site gym and shower facilities
  • Volunteer Day off and Paid Time Off
  • Tuition Reimbursement and Birthing Parent Match
  • Pet Insurance
  • 401(k) retirement savings plan
  • Benefit Hub with discounts on travel, electronics, etc.
  • ESET's Charitable Contributions Program and Referral Program
Full Job Description

Summary

Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES • Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements. • Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organisation to positively influence as required. • Primarily deal with volume partners. • Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs • Create the pipeline with your accounts with focus on exisitng business and upsell with guidance from senior team members. • Be able to accurately forecast revenue on a weekly and monthly basis. • Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims. • Keep reseller and customer company information and all activities up-to-date in CRM system. • Assist resellers in operation tasks to process Deal registration and Orders. • Achieve monthly and annual revenue and KPIs targets. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTSEducation: • Degree or equivalent is desirable, preferably in IT or cyber related subject • GCSE (or equivalent) in Maths & English( high school) Experience: • Years of work experience: 2 Knowledge: • Basic Knowledge of Microsoft Excel and Word • Knowledge of Outlook Language: • English – B2 Communication: • N/A Managerial skills: • N/A Personal characteristics: • N/A

Benefits

Health & well-being
  • Cigna Medical Plan
  • Cigna Dental Plan
  • EyeMed Vision Plan
  • Reliance Standard Life Insurance
  • Reliance Standard Long Term Disability Plan
  • HealthJoy Employee Assistance Program
  • Cigna Supplemental Insurance
  • Lifestyle Spending Account
  • Bi-Weekly Mediation Series
  • On-site Gym and shower facilities

Family
  • Volunteer Day off
  • Paid Time off
  • Tuition Reimbursement
  • Birthing Parent Match
  • Pet Insurance

Office
  • Recreational Zone
  • Coffee & Snacks
  • Parking Benefit

Other
  • Benefit Hub - Discounts on travel, cars, electronics, etc
  • 401(k) retirement savings
  • ESET's Charitable Contributions Program
  • Referral Program

Primary location

San Diego

Additional locations

Time type

Full time

About ESET

ESET is a Slovak internet security company that offers anti-virus and firewall products. ESET was founded in 1992 when Miroslav Trnka and Peter Paško, authors of antivirus software NOD, partnered up with Rudolf Hrubý. They adopted the name of the Egyptian goddess of health, marriage and love as the company name. ESET has been recognized by industry analysts for its antivirus and security suite products. ESET has its headquarters in Bratislava, Slovakia, and has offices in San Diego, United States; Montreal, Canada; Buenos Aires, Argentina; Prague, Czech Republic; Kraków, Poland; Singapore; and Australia. ESET is privately held and has branch offices in San Diego, Buenos Aires, Prague, Kraków, Singapore and Australia.
Learn more about ESET
Size
1,700 employees
Industry

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