Location:475 Crosspoint Parkway, Getzville, NYAre you ready to embark on an exhilarating career journey? Join our dynamic team as an IT Support Specialist and experience a role like no other. We're not just offering a job; we're offering a thrilling adventure in technology support.If you're ready to ditch the cubicle and embrace a hands-on, customer-centric role where every day is an exciting challenge, apply now. Join us in delivering top-notch IT support and becoming a vital part of our team's success. Your adventure starts here!
Responsibilities:Workplace Technology Hero: Be the first responder to help desk escalations, armed with your problem-solving skills and a readiness to tackle any challenge that comes your way.Master of Multitasking: Complete a variety of tasks, from resolving technical incidents to responding to service requests, all while maintaining a keen eye for detail.Tech Troubleshooter: Utilize your diagnostic prowess to troubleshoot issues using basic diagnostic tools, ensuring our systems run smoothly.Maintenance Maestro: Follow Standard Operating Procedures to perform system maintenance tasks, including patching, health checks, and updates. When anomalies arise, you'll research and report complex issues to senior staff.Team Player: Collaborate on exciting projects with your fellow team members and provide guidance to less experienced colleagues.Innovation Advocate: Identify opportunities to enhance existing procedures, making our processes more efficient, and document these improvements.Risk-Aware Professional: Understand and adhere to our risk and regulatory standards while identifying and escalating any risk-related issues.Internal Control Guardian: Maintain our internal control standards and address audit points promptly, ensuring compliance with external regulations.Adaptable Problem Solver: Handle various related duties as assigned, adapting to new challenges and learning opportunities.
Education and Experience Required:
- Minimum of 4 years higher education and/or work experience.
- Prior experience in digesting technical information and communicating technical problems effectively.
- Experience supporting MacBook and IOS devices
- Detail-oriented, with excellent written and verbal communication skills
Education and Experience Preferred:
- A bachelor's degree in a technology-related field, along with at least 5 years of higher education and/or work experience, will set you apart.
- Certifications or special training in related technologies are a big plus.
We support our team members with generous benefits.
- Competitive compensation
- Health, welfare, and retirement benefits
- 401(k) match at 5%
- Work-life balance and flexible work arrangements
- Banking Officers start with 25 days PTO plus 12 paid holidays
- 40 hours paid volunteer hours per year
- Much more. For details, see: M&T Benefits Overview
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationGetzville, New York, United States of America
