8+ years of IT infrastructure operations experience in an enterprise data center or lab environment.
3+ years of experience leading or supervising technical staff.
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Working knowledge of VMware vSphere, Windows Server, RHEL, enterprise networking, and storage/backup environments.
Experience with ITSM tools, preferably Jira Service Management, for incident, change, and problem management.
Experience supporting DoD or federal environments with STIG and vulnerability management requirements.
Strong communication skills with Government customers and partner contractors.
Ability to support an after-hours on-call rotation.
Responsibilities
Serve as the primary point of contact for infrastructure operations at the Chantilly test center and Ashburn data center.
Supervise and mentor a team of systems administrators, network engineers, and data center technicians across staggered shifts.
Lead the infrastructure on-call rotation and manage incident response for critical outages.
Coordinate with various stakeholders on priorities, schedules, and escalations.
Ensure timely delivery on patching, vulnerability remediation, and STIG compliance deadlines.
Plan maintenance around Government test calendars to avoid disruptions during test events.
Act as the escalation point for complex service desk tickets requiring infrastructure support.
Benefits
Medical, Dental, Vision coverage.
401(k) plan.
Education reimbursement.
Full Job Description
Infrastructure Operations Site Lead
Chantilly, VA - On-site | Full Time | Medical, Dental, Vision, 401(k), Education Reimbursement
Infrastructure Operations Site LeadLocation: Chantilly, VA - On-site, with regular travel to Ashburn, VA
LATG is seeking an Infrastructure Operations Site Lead to join our growing technical team in a fast-paced and collaborative environment. This role supports the day-to-day operation, patching, hardening, monitoring and restoration of a large VMware-based test infrastructure for a health IT program. It leads an on-site team of systems, network, storage and data center professionals who keep critical test environments available, secure and ready for every scheduled test event. The ideal candidate is detail-oriented, adaptable, and eager to contribute to innovative projects that support both internal and customer-driven initiatives.
What you'll be doing:
Serve as LATG's on-site lead and primary point of contact for infrastructure operations at the Chantilly test center and the Ashburn data center.
Supervise, schedule and mentor a team of systems administrators, network engineers, storage, VDI and data center technicians across staggered shifts covering 6:00 a.m.-8:00 p.m. ET.
Run the infrastructure on-call rotation and act as incident lead for critical outages through restoration and root cause analysis.
Coordinate with the prime contractor's Infrastructure Lead, the Facility and Lab Manager, cybersecurity staff and Government stakeholders on priorities, schedules and escalations.
Make sure the team delivers on patching, vulnerability remediation and STIG compliance deadlines, and report status and risks to leadership.
Plan maintenance and changes around Government test calendars and change freezes so test events are never disrupted.
Serve as the escalation point for complex service desk tickets that need infrastructure support.
Maintain cross-training, coverage plans and runbooks so every role has a qualified backup.
Lead onboarding for new staff, including access requests and training compliance.
What you'll bring:
8+ years of IT infrastructure operations experience in an enterprise data center or lab environment.
3+ years leading, supervising or serving as team lead for technical staff.
Bachelor's degree in Information Technology, Computer Science or a related field. An additional 4 years of relevant experience may substitute for the degree.
Working knowledge of VMware vSphere, Windows Server and RHEL, enterprise networking, and storage/backup environments.
Experience with incident, change and problem management using an ITSM tool, preferably Jira Service Management.
Experience supporting DoD or federal environments with STIG and vulnerability management requirements.
Strong communication skills with Government customers and partner contractors.
Ability to support an after-hours on-call rotation.
Security & Certification Requirements
U.S. citizenship required.
Must meet DoDM 8140.03 qualification requirements for the assigned privileged work role.
Must be eligible for a Common Access Card (CAC).
Must complete Cyber Awareness, HIPAA and CUI training before access and annually.
Preferred Qualifications
Professional-level VMware certification (VCP or higher).
ITIL v4 Foundation certification.
Experience with Defense Health Agency or Military Health System programs.
Experience leading an operations transition from an incumbent contractor.
