What You'll Do- Own and manage site installations and upgrades end-to-end, from site assessment through the launch.
- Participate in project meetings and provide status updates to Project Management and customer collaborators.
- Provide on-site and remote support during the product launch as needed.
- Conduct on-site and remote customer infrastructure assessments, detailing findings and recommendations.
- Prepare third-party hardware bills of materials and quotes for turnkey installations.
- Perform turnkey installations, including full or partial infrastructure buildouts.
- Act as point of contact for Technical Support on infrastructure-related blocking issues.
- Manage service issues and customer concerns, resolving or bringing them up with clear documentation.
- Perform operational tasks for managed services customers, such as patching, monitoring response, and routine changes.
- Work scheduled maintenance windows, some outside business hours, as customer operations require.
What We're Looking For- Bachelor's degree in a technical field, or equivalent experience.
- 4+ years' experience in a network or infrastructure engineering role.
- Proven hands-on experience configuring and troubleshooting multi-vendor switching and routing, VLANs, and Layer 3.
- Expertise in VMware or other virtualization platforms, server hardware, and shared storage.
- Proficiency in Windows Server administration, including Active Directory, DNS, and DHCP.
- Working knowledge of Linux (Ubuntu and Red Hat) administration.
- Experience with firewall troubleshooting and configuration.
- Preferred skills: Kubernetes and containers (RKE2/Rancher), Microsoft SQL Server administration, IIS administration, monitoring and logging tools (Prometheus, Grafana, ELK), scripting (PowerShell, Python, or Bash), and cloud platforms (AWS preferred).
- Ability to acquire a gaming license in all jurisdictions Aristocrat operates, including registration with the Nevada Gaming Control Board (NGCB).
- Excellent written and verbal communication skills, with the ability to produce clear, accurate technical documentation.
- Self-starter with strong analytical, problem-solving, and customer relations skills.
- Physical requirement: Must be able to lift up to 50 lbs and to stand, kneel, and work in data centers, network closets, and casino floor environments.
- Willingness to travel up to 50%.
Compensation PhilosophyWe offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
