Your Mission
Support and maintain ClearEdge's secure IT environment, ensuring systems, networks, and user services remain reliable, available, and compliant with security requirements. You will perform hands-on systems administration, troubleshoot hardware and software issues, assist employees with technical support, and maintain the infrastructure that keeps daily operations running. This role is ideal for a cleared IT professional with a strong Windows and networking foundation who enjoys solving problems, supporting users, and maintaining a secure technology environment.
You Will Excel In This Role If You:
- Have a solid foundation in Windows systems administration, networking, and IT support
- Enjoy troubleshooting technical issues and helping users resolve hardware, software, and connectivity problems
- Understand the importance of security controls, account management, and secure IT operations
- Are comfortable supporting both infrastructure systems and day-to-day end-user technology needs
- Take initiative, follow established procedures, and maintain accurate technical documentation
- Communicate effectively with users, technical teammates, and leadership
- Can manage multiple support requests and priorities while providing responsive, professional service
A Day In The Life Of:
- Administer and maintain Windows servers, workstations, user accounts, Active Directory, Group Policy, DNS, and DHCP
- Provide help desk and desktop support for hardware, software, account access, printing, and connectivity issues
- Troubleshoot network and infrastructure issues involving switches, firewalls, and enterprise connectivity
- Install, configure, update, and maintain computer equipment, operating systems, applications, and peripherals
- Support virtualization platforms, shared drives, file permissions, storage systems, and other corporate IT services
- Maintain security controls, access permissions, endpoint protection, system updates, and backups in accordance with company policies
- Monitor system availability and performance, investigate technical issues, and coordinate escalations when needed
- Maintain accurate records of support requests, system configurations, IT assets, and technical procedures
- Assist with infrastructure upgrades, equipment deployments, onboarding, offboarding, and other IT operational tasks
- Follow applicable security policies and compliance requirements, including relevant NIST and CMMC standards
- Support occasional after-hours maintenance, upgrades, and major system updates to minimize disruption to business operations
What We Are Expecting From You:
- Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related technical field
- Minimum of three years of experience in systems administration, IT infrastructure, desktop support, or IT operations
- Active TS/SCI clearance with a polygraph
- CompTIA Security+ certification, or ability to obtain the certification within 90 days of starting
- Experience administering Windows systems, including Active Directory, Group Policy, user accounts, and file permissions
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, and wireless connectivity
- Experience troubleshooting hardware, software, operating system, and end-user technical issues
- Familiarity with enterprise security practices, access controls, patching, endpoint protection, and system compliance
- Strong customer service, communication, organization, and problem-solving skills
- Ability to document technical issues, follow established procedures, and manage multiple priorities
- Availability for occasional after-hours support during major system updates, maintenance, and infrastructure changes
- Availability for occasional after-hours emergency support during unplanned system outages or system issues
- Ability to work full-time onsite
Nice To Haves:
- Familiarity with Linux administration and command-line tools
- Experience with virtualization platforms such as VMware, ESXi, or vSphere
- Experience with firewalls, network monitoring, or network security technologies
- Familiarity with network-attached storage, iSCSI, and shared file systems
- Experience supporting macOS devices in an enterprise environment
- Familiarity with endpoint protection and anti-malware platforms
- Experience with telephony systems, printers, and other office technology
- Experience supporting backups, disaster recovery, and infrastructure monitoring
- Additional IT certifications relevant to systems administration, networking, or cybersecurity
$97,101 - $138,597 a year
Please note that the salary information provided is intended as a general guideline. Compensation is determined based on the candidate's experience and qualifications, as well as applicable market conditions and business considerations.
