Infrastructure & Capital Projects - Manager, CPG Project Quality Assurance, COM

Job Title Infrastructure & Capital Projects - Manager, CPG Project Quality Assurance, COM Location Toronto, ON CA (Primary) Category Construction Management, Engineering, Project Controls Job Type Full-time THE WORK: You’ve Never Been Satisfied with "Good Enough." You want to make an impact, not just manage projects, but change how the world gets built. At Accenture Infrastructure & Capital Projects, you’ll do exactly that. You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving - and do it smarter, safer, and more sustainably than ever before. You’ll work alongside people who think big and act bold - project managers, engineers, technologists, and strategists who blend real-world experience with digital innovation and AI. Together, we’re transforming how capital projects are planned, managed, and executed, creating a better way to build for the future. Because "good enough" builds the past. You’re here to build what’s next, on a team that outperforms every norm. Visit us here to learn more about Accenture Infrastructure & Capital Projects - (Internal Title: Quality Lead) - Functional/Technical - Accountable to (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the project's quality assurance and quality control and providing recommendations for resolving any non-compliance and/or issues - Responsible for the application of CPG Quality Management System including project specific plans, processes and procedures and guides as extensions to and consistent with the CPG Quality Management System including the continual improvement cycle drawing on previous experience and industry practice - Responsible for the Project Quality Management Plan detailing the objectives of the project as consistent with CPG strategy and objectives and in alignment with the (Integrated) Project Delivery Team and Senior Manager, CP Quality Management - Responsible for the identification, development, reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system performance - Responsible for development and training (Integrated) Project Delivery Team on Project Quality Assurance Plan, CPG - Quality Management System and Continual Improvement by way of, but not limited to, workshops, courses, online education and orientation (onboarding) of (Integrated) Project Delivery Team members - Responsible for the assurance, management and review of 2nd Party contracted quality submissions, e.g. ITPs - Responsible for the review and approval of Quality control site reports and test results, ensuring all documentation meets project quality assurance plan requirements and industry standards. - Responsible for ensuring all quality control inspections, testing and site visits are conducted as per Quality assurance plan requirements. - Responsible for the identification, resolution or escalation of quality issues - Supports the development and application of audit on the (Integrated) Project Delivery Team and 2nd Parties (direct contracted parties) with respect to compliance with CPG Quality Management System and contracted obligations alongside (Integrated) Project Delivery Team and Manager, CPG Quality Audit - Supports the implementation of continual improvement initiatives - Supports working groups and committees with specialized functional knowledge and offers expert recommendations concerning quality assurance - Customer/Stakeholder - Works strategically, develops and cultivates key relationships with a wide number of internal and external stakeholders, including but not limited to contracted parties, government, agencies and/or communities to aid in the successful delivery of the Project Quality Assurance Plan - Pro-active participant in project delivery management meetings, presentations and committees and quality management functional meetings, presentations and committees - Acts as an ambassador and liaison for the client as necessary - Communicates and provides support to both internal and external clients to enhance and achieve organizational goals - Liaises with internal departments regarding operational issues or improvements, and provides Quality subject matter expertise to management team on as required basis - Develops, fosters and maintains relationships with provincial ministries, municipalities, external authorities, private companies and the public to facilitate the advancement of organizational objectives - Works with staff at all levels to exchange information, coordinate efforts and resolve issues - Collaborates with other stakeholders and functions across the client to ensure alignment of activities and other ongoing initiatives - Operational Excellence - Fosters a safe and healthy work environment and complies with health, safety and environmental standards that meet or exceed legislated requirements - Establishes and maintains quality assurance and control on assigned project(s) ensuring deficiencies are addressed promptly and minimizes corporate liability by working with stakeholders to identify and mitigate risk and resolve issues - Develops and implements effective quality assurance strategies and tactics supported by data driven analysis and observed, rationalized industry practices - Develops service levels, measures and performance targets and regular reporting - Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals - Supports project delivery and organizational initiatives to be on time and within budget - Supports a culture of continual improvement for an environment of high service standards and timely delivery - Recommends change to policy, plan, process or standards for continual improvement and to advance excellence in project management practices - Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement - Remains current on trends, behaviors and industry practices - Financial Stewardship - Identifies potential risks and risk mitigation activities to inform budget, estimating and forecasting functions - Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators (SQACs) and Quality Control Coordinators assigned to the project and expenses within the role's scope and budget - Develops and maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments and takes appropriate action to ensure budget is at or under plan within the role's scope - Assesses and determines required workforce planning requirements to perform and maintain service levels, identifies budget constraints and overall impact on financial resources within the role's scope - Prepares and monitors annual budget and submits a business plan regarding budget related expenditures within the role's scope - Monitors progress to ensure that planning objectives are delivered on time and within budget, that anticipated business results are achieved and able to explain off-plan overages and exceptions within the role's scope - Establishes processes, controls and measures to ensure appropriate expense allocation, cost management and overall fiscal responsibility within the role's scope. - Maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures and approves payments and takes appropriate action to ensure budget is at or under plan within the role's scope - People Leadership - Directly manages up to 10 individuals performing quality assurance and quality control related tasks, manages the work of contractors assigned to the team and maintains engagement of consulting support - Provides leadership and direction to staff and project team (e.g. defines team member roles, responsibilities and expectations) including coaching and mentoring to ensure the quality and consistency of work - Manages staff performance to ensure adherence to timelines and objectives while addressing any performance gaps through correcting actions and timely feedback to ensure a cohesive operational unit and the optimum use of team skills - Be the subject matter expert and develop organization capability for quality assurance and quality control - Creates a working environment that is aligned with the organization's desire to be a "best company to work for", ensuring that people resources possess the required skills, are supported and have the resources to do the job - Demonstrates leadership and core competencies at a high level and is an exemplary model of living the corporate Values and Code of Ethics - Develops and maintains an environment of positive collaboration through developing relationships and engagement across the client and other stakeholders - Working Conditions - Office-based - With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. HERE'S WHAT YOU'LL NEED: - Minimum of 12 years of experience in Consulting in area of specialty - Minimum of 8 years of progressive senior leadership experience and related experience in Quality Assurance - Bachelor's degree in a relevant field - Certified QMS 2015 Auditor or have experience in a similar quality management representative role for a transit project of a similar scope to this Project and have successfully completed an ISO 9001 Lead Auditor Course - A firm understanding of and experience in Engineering and Construction procedures, principles, and concepts - A working knowledge of ISO 9001 and its application in Engineering and Construction projects - Demonstrable exceptional technical skill in quality assurance and quality control in project management/construction industry including the creation and delivery of detailed Project Quality Assurance Plan including quality control - Highly skilled in quality assurance and quality control theory, principles and practice - Comprehensive understanding of broader project management theory, principles and practice - Advanced skills in Microsoft Office - Must maintain professional development to keep abreast of emerging technologies, methods, and best practices - Ability to arrange priorities and escalate competing risks to meet deadlines with minimum input from leadership - Keen eye for detail and adept problem-solving abilities - Must have demonstrated experience relaying and receiving information (written and verbal) - Expert ability to detect, capitalize on, and be sensitive to others' strengths BONUS POINTS IF YOU HAVE: - Experience in overseeing implementation of Quality program based on ISO 9001:2015 structuring - Experience with conducting Internal and External Audits based on ISO 9001:2015 Standard Requirements - Experience with NCR Management and verify implementation of the corrective action - Tact to perceive and ameliorate conflict and tension - Capability to supervise, delegate, and develop capacity - Expert ability to work collaboratively and independently in a structured, disciplined, technology-driven environment - Ability to work creatively and analytically in a problem-solving environment by ensuring effective teamwork, promotion of innovation, and overall excellence - Demonstrated functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices - Proven capacity to anticipate, identify, and minimize risks Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate. Role Location Annual Salary Range Ontario $120,000 to $170,000