Information Technology Support Technician I (2 Vacancies)

Salary: $79,524.00 - $101,544.00 Annually
Location : Fremont Campus and/or Newark Center
Job Type: Full-Time
Job Number:
Division: Administrative Services
Department: Information Technology Services
Opening Date: 10/05/2026
Closing Date: 10/26/2026 11:59 PM Pacific
Bargaining Unit: California School Employees Association (CSEA)

Ideal Candidate Statement
The ideal candidate will be a thorough, detail orientated individual experienced in various technologies including Windows and Mac endpoint configuration and troubleshooting, digital signage, audio visual setup and support, software and hardware installation and debugging and security awareness and best practices. The candidate will diagnose and resolve technical issues in a collaborative environment while balancing changes in priorities and adapting to new situations. The candidate will be customer service focused delivering consistent, exceptional communication and service to faculty, staff and students in an educational community that is committed to understanding and advancing the benefits of diversity, equity and inclusion.
Position Description
Under the supervision of an administrator, serve as a point of contact for the Information Technology Services (ITS) Department for technical support issues on hardware, applications and related technologies. Be responsible for providing technical assistance to troubleshoot basic problems with computer hardware and software.

Duties and Responsibilities

1. Troubleshoot software and hardware issues through diagnostic techniques;
2. Direct advanced technical issues to the next level of ITS support;
3. Conduct follow-up communication with users; identify recurring problems and recommend improvements;
4. Carefully document all problems and resolutions;
5. Conduct inventories of District software and hardware as directed; reconcile inventories with purchase orders as assigned.
6. Provide excellent service;
7. Communicate professionally and efficiently in all interactions;
8. Configure and deliver computer hardware and provide set up of equipment as assigned;
9. Organize and support ITS-related trainings by completing tasks including, but not limited to: reserving conference rooms and duplicating training materials;
10. Enter data into appropriate databases;
11. Maintain records as directed;
12. Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of the College's students, faculty, staff, and community.
13. Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices;
14. Performs related duties as assigned.

Knowledge Of

1. A wide variety of hardware and software including enterprise resource planning systems;
2. Incident/ticket management systems;
3. Software and hardware troubleshooting techniques;

Skill To

1. Use knowledge of computer systems, mobile devices, applications, ERP systems, incident resolution, troubleshooting techniques, incident/ticket management systems, IT products, and common technological equipment to assist users and troubleshoot basic problems, including but not limited to: log in issues, printer problems, and hardware malfunctions;
2. Use incident/ticket management systems to prioritize and respond to requests for assistance;
3. Use general office software and equipment to complete logs and document activities;

Provide in-person and remote assistance to users
Ability To

1. Ensure effective customer service in diagnosing and resolving basic technical issues;
2. Remain calm under stressful situations; thrive in a team atmosphere;
3. Apply critical thinking techniques to assist users in resolving technical issues with computer hardware and software;
4. Effectively prioritize and complete work assignments;
5. Communicate effectively, orally and in writing;
6. Develop and maintain effective relationships with coworkers of varying technological skill levels.

Minimum Qualifications
Any combination equivalent to: a Bachelor's degree in a related field and job experience or training in network and or/or computer systems and technologies.
AND
Experience working in an educational setting and among users with varying levels of familiarity with technology.
AND
Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.
Physical Characteristics

This position requires physical abilities needed to work in a standard office setting, including but not limited to: standing and/or sitting for prolonged periods; frequent stooping, bending, kneeling, and twisting; frequent lifting, carrying, pushing and/or pulling moderate and heavy amounts of weight; operating office equipment which may require repeated fine motor skills (e.g.: keyboard use); and the ability to communicate in written and verbal forms. The position requires vision and hearing in normal ranges (with or without correction) sufficient to operate any assigned equipment and the ability to clearly communicate with others in written and verbal forms.

In addition to the above, the assignment will require the ability to work at heights in various settings and in enclosed spaces, and/or operate machinery required to complete assigned tasks. The work may also include physical labor, including but not limited to: climbing and balancing. The employee may be in environments which contain dust or odors related to the work being undertaken.

Required Application Materials: The below items must be uploaded as attachments for your application to be complete and considered

1. Resume/Curriculum Vitae.
2. A cover letter addressing the listed desirable qualifications and personal/professional qualities.
3. A list of three (3) professional references including name, position, organization, phone number, email, and relationship to the applicant.
4. Diversity question response: What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position?

Salary Placement
Initial salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Classified employees advance one step on the salary schedule each year and have the potential to reach the current maximum step of $101,544 annually.

Foreign Transcripts
Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Here is a list of approved foreign degree evaluations services: http://www.ohlone.edu/org/hr/forms/docs/evaluationofforeigndegrees.pdf

*The District reserves the right to modify, rescind, or re-advertise this recruitment at any time*
Ohlone Community College District offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Below is a list of some of our offerings:

1. Medical, dental, vision, and life insurances.
2. Participation in the Public Employees' Retirement System (PERS) and the California State Teachers' Retirement System (STRS).
3. Contribution to O.A.S.D.I. (Social Security) for PERS employees.
4. Paid vacation.
5. Paid sick leave.
6. Paid holidays and district-paid floating personal days.
7. Summer 4/10 schedule.
8. Longevity pay increase based on years of service.
9. IRS Section 125 Flexible Medical Spending Plan.
10. Employee Assistance Program.
11. Long Term Disability.
12. 457 Deferred Compensation Plan (employee contributes).
13. 403(b) Tax Shelter Annuity Plan (employee contributes).
14. Enrollment fee waiver program.

Part-time employees with positions less than 100% will receive benefits on a pro-rated basis.

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I understand that all requested materials have been uploaded as attachments and are required for a complete application. This includes: 1.) Resume; 2.) A cover letter addressing the listed desirable qualifications, personal and professional qualities;3.) A list of three (3) professional references including name, position, organization, phone number, email, and relationship to the applicant; 4.) Unofficial copies of all college transcripts;5.) Response to the following question: What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position?

• Yes
• No

Required Question