IT ManagerHouston, TX | Full-Time |
POSITION SUMMARYGCS is seeking a hands-on, business-savvy IT Manager to oversee and elevate our information technology infrastructure, systems, and support functions from our Houston, TX headquarters. This role is ideal for a collaborative technology leader who thrives in a lean, fast-moving environment and can balance day-to-day IT operations with longer-term strategic improvements.
Reporting directly to senior leadership, the IT Manager will serve as the single point of accountability for all IT across the organization - including corporate systems, field service technology, ERP/business applications, cybersecurity, and helpdesk support for a geographically distributed workforce.
KEY RESPONSIBILITIESInfrastructure & Operations- Manage and maintain all IT infrastructure including servers, networking, cloud platforms, and endpoint devices across corporate HQ and 12+ service center locations
- Manage the day-to-day relationship with GCS's outsourced Managed Service Provider (MSP), including service levels, escalations, and contract performance; evaluate and manage other third-party vendors and technology partners
- Ensure high availability of business-critical systems and lead incident response and resolution
- Oversee backup, disaster recovery, and business continuity planning
Business Applications & ERP- Administer and support core business applications including ERP, CRM, and field service management systems
- Partner with operations, finance, and field service teams to identify process improvement opportunities enabled by technology
- Lead or coordinate system upgrades, integrations, and new application rollouts
Cybersecurity & Compliance- Implement and maintain IT security policies, controls, and employee training programs
- Monitor for threats and vulnerabilities; coordinate response to security incidents
- Ensure compliance with applicable data protection and cybersecurity standards
Field & Remote Support- Provide IT support to field technicians and remote offices across North America
- Evaluate and deploy mobile and field-service technology solutions that improve technician productivity
Leadership & Strategy- Develop and manage the IT budget; track spend against plan and identify cost optimization opportunities
- Build and maintain an IT roadmap aligned with GCS's growth and operational priorities
- Mentor and develop any direct IT staff or contractors; coordinate with the outsourced MSP where applicable
QUALIFICATIONSRequired- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 7+ years of progressive IT experience, including at least 2 years in a management or team lead role
- Strong working knowledge of network infrastructure, Windows/Azure environments, Microsoft 365, and endpoint management
- Hands-on experience with ERP system administration (e.g., SAP, Microsoft Dynamics, or similar)
- Demonstrated ability to support multi-site or distributed organizations
- Strong communication skills; able to translate technical concepts for non-technical stakeholders
Preferred- Experience supporting field service or industrial / energy sector operations
- Familiarity with OT/SCADA environments or operational technology in an industrial setting
- Experience working within a private equity-backed portfolio company
- Relevant certifications: CompTIA Security+, Microsoft Azure, ITIL, or similar
COMPENSATION & BENEFITSBonusAnnual performance-based incentive
Health BenefitsMedical, dental, and vision coverage
Retirement401(k) with company match
PTOCompetitive paid time off plus company holidays
LocationHouston, TX (on-site with some travel to service centers)
