Bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience.
7+ years of hands-on IT experience in infrastructure, networking, and systems administration.
3+ years of experience leading technical teams while maintaining hands-on involvement.
Strong knowledge of Microsoft environments, especially Microsoft 365 and Active Directory.
Experience in managing network infrastructure including firewalls, VPNs, and security platforms.
Understanding of cybersecurity best practices and risk management principles.
Ability to communicate technical concepts to diverse audiences.
Responsibilities
Lead, mentor, and guide a team of three IT support professionals effectively.
Establish service standards and performance metrics for IT operations.
Work directly on support tickets and handle escalations as they arise.
Administer and optimize enterprise systems and IT infrastructure.
Manage network functions across all facilities, ensuring uptime and performance.
Execute daily security controls and manage vulnerability remediation processes.
Help maintain disaster recovery plans and participate in strategic technology projects.
Benefits
Opportunity to lead a dedicated IT team in a player-coach capacity.
Engage in hands-on technical work while managing operations.
Drive improvements in IT service delivery and system reliability.
Participate in company-wide infrastructure modernization initiatives.
Facilitate professional growth through team mentoring and development.
Full Job Description
Job Summary
All Current Electric is looking for a hands-on IT Manager to lead our technology operations while working shoulder-to-shoulder with the team that runs them. This is a true player-coach position: you will own the day-to-day management of IT across all sites and carry a real technical workload yourself, handling escalations, supporting end users, and driving infrastructure projects alongside the people you lead.
Reporting to the Technology Director, you will be the primary operational lead for a multi-site organization of more than 200 employees, guiding a team of three technical support professionals. You will set the standard for service, reliability, and security from the front line as you lead by example.
Job Responsibilities
IT Leadership & Team Development
Lead, mentor, and develop a team of three IT support professionals by example, working alongside them on daily support and projects.
Establish service standards, priorities, and performance metrics for IT operations.
Build a customer-service-focused IT culture across the organization.
Hands-On Support & Operations
Personally work support tickets and escalations as part of the daily queue.
Provide coverage across all support functions and serve as senior escalation for complex issues.
Own hardware, software, mobile device, and workstation lifecycle programs.
Infrastructure & Systems Administration
Administer, maintain, and optimize enterprise systems and infrastructure.
Manage Microsoft 365, Active Directory, Azure services, file systems, backup solutions, and endpoint management platforms.
Ensure the reliability and performance of systems, cloud platforms, collaboration tools, and business applications.
Network Administration
Manage LAN, WAN, wireless, VPN, and internet connectivity across all facilities.
Monitor network performance and implement improvements that maximize uptime and efficiency.
Coordinate network upgrades, equipment refreshes, and capacity planning.
Cybersecurity & Risk Management
Execute and operate day-to-day security controls; monitor security events and drive vulnerability remediation.
Help maintain security policies, standards, and awareness programs in support of the organization's security strategy.
Coordinate and participate in incident response activities.
Business Continuity & Strategic Projects
Help maintain disaster recovery and business continuity plans.
Execute infrastructure modernization and technology improvement initiatives.
Participate in company integrations and location-expansion projects.
Job Requirements
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field - or equivalent hands-on experience.
7+ years of progressive, hands-on IT experience across infrastructure, networking, and systems administration.
3+ years leading technical teams or IT operations while remaining hands-on.
Strong experience supporting Microsoft environments, including Microsoft 365 and Active Directory.
Taking ownership of day-to-day IT operations across all sites and becoming the primary operational lead for support, escalations, and infrastructure maintenance.
Actively sharing the team's front-line workload.
Developing and mentoring the team, with clear service standards and coverage expectations in place.
Improving network reliability and system performance across all locations.
Helping execute a scalable technology roadmap that supports business growth.
Building strong partnerships with business leaders.
