Information Technology Analyst 3

Salary: See Position Description
Location : Central Office, 25 Market Street, Trenton, NJ
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number:
Central Office/Vicinage: Central Office
Division: Superior Court (Clerk's Office)
Opening Date: 10/13/2026
Closing Date: 11/4/2026 11:59 PM Eastern

Description
If another position becomes available within five months of this recruitment's closing date, the applicant pool from this posting may be used to fill additional vacancies.
SALARY: The salary range for this position is $94,668.29 to $133,073.24 for Schedule A, and $94,668.29 to $126,419.57 for Schedule B. For newly hired individuals, the starting salary will normally be at the minimum of the salary range. For current Judiciary employees, salary upon promotion or advancement will be an increase of 5% of base salary, not to exceed the maximum of the range, or the minimum salary of the band/level, whichever is greater.Judiciary employees hired prior to June 3, 2014, are considered Schedule A. Newly hired individuals, and Judiciary employees hired on or after June 3, 2014, are considered Schedule B.
The Judiciary offers a strong opportunity for growth.
The Superior Court Clerk's Office (SCCO) is seeking a skilled customer service engineering professional to serve as an Information Technology Analyst 3 (ITA3). The selected candidate will work under the direction of the Clerk of the Superior Court or other designee to provide quality customer service and technical support and to serve as a subject matter expert in Customer Relationship Management (CRM) technologies. This position serves as a team lead and supports a team of IT staff in overseeing daily tasks and long-term projects in a fast-paced environment.
The ideal candidate must be detail-oriented and possess excellent customer service and communication skills. Candidates should possess an understanding of enterprise networking components. Candidates should be able to demonstrate strong organization skills, flexibility in response to changing priorities, and the ability to analyze problems and find innovative solutions both independently and collaboratively. Experience supporting multiple applications and systems in an enterprise environment and Microsoft Office applications including Office 365, Active Directory, Group Policy, SharePoint, XIDM, PEGA, Salesforce, Microsoft Teams, Zoom are preferred.

The following experience is preferred:

• CRM platform experience (e.g., Salesforce)
• Proficiency in Microsoft O365, SharePoint, and Web Applications (PEGA)
• Strong technical writing/documentation ability
• Familiarity with programming languages such as Python, C#, or C++
• Experience in SQL, reporting, and data architecture

REMOTE WORK: The Judiciary currently offers a hybrid work schedule, and this position may qualify for up to 3 days of remote work outside of Judiciary buildings. To participate in this program, in addition to installing a multifactor authentication app on your phone or tablet, you will be required to have high speed home internet access.
Example of Duties
The selected candidate(s) may be required to work a non-traditional work week, which may include Saturdays, Sundays and/or holidays.

• Serve as lead engineer and point of contact for SCCO-managed centralized systems
• Investigate and resolve issues affecting vicinage, municipal, and public court users
• Independently research and analyze trends, updates, and upgrades to Judiciary systems
• Collaborate with internal teams and external vendors to meet project milestones
• Author, document, and maintain standard operating procedures (SOPs) using JATS (Salesforce) Knowledge
• Administer user/device profiles in line with Judiciary protocols
• Develop and maintain components using SharePoint, SQL, DRTS, and OMAS Security
• Foster continuity and communication across local and intergovernmental Judiciary partners
• Provide presentations and strategic insight to senior management when required

Regular and predictable physical presence at the worksite is an essential function of this position.
Qualifications
Graduation from an accredited college or university with a bachelor's degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and three years of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analytics OR data analytics.

Substitution: Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.

A bachelor's degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.

A master's degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education OR one year of experience.

Education Note: Degrees conferred outside of the United States must be evaluated by a recognized evaluation service. (See )

Supplemental Information
Physical Ability: For some positions, applicants must have the ability to perform work which requires climbing and prolonged standing, stretching, bending and reaching. The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds.

Driver's License: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Authorization to Work: US citizenship is not required. Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.

Special Note: Newly hired employees must agree to a thorough background check that will include fingerprinting. All data received will be kept in strict confidence except to inform the individual of the findings and what action will be taken as a result of this information.

Residency Law: In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the "New Jersey First Act," all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey. Any person may request an exemption from that requirement from the Employee Residency Review Committee in the Department of Labor & Workforce Development on the basis of either hardship or employer critical need.

HOW TO APPLY:
The NJ Judiciary requires all applicants to complete the application process fully and as instructed. All applicants must complete the work experience and education sections and attach any required documents. Applications must describe all relevant work experience in detail, beginning with your current or most recent job, including military service (indicate rank), internships and job-related volunteer work, if applicable. Use a separate section to describe each position. Applicants who indicate "see resume" or enter their initials to acknowledge that they have skipped the Work History and Education sections will not be considered, unless they do not possess any education history or work experience. Only applicants that follow the application instructions and submit completed applications will be considered.

The New Jersey Judiciary consists of: the Supreme Court, the Superior Court including the Appellate Division and the Trial Court of the 15 vicinages in New Jersey, the Tax Court and the Municipal Court System. The Administrative Office of the Courts provides technical assistance, operational support, training, research and development, budget and personnel coordination, and development and operation of information systems for the Courts of New Jersey.

NeoGov applicant support at 1-877-204-4442 (toll free call)
Monday through Friday, 6:00 AM to 6:00 PM Mountain Time (MT)
New Jersey Courts offers an exciting and rewarding public service career with incredible employee benefits for full-time employees only and their eligible dependents such as:

• State Health Benefits Program including options for medical, dental and prescription coverage
• Public Employee's Retirement System pension program
• Federal Student Loan Forgiveness for employees with 10 years or more of service
• Generous leave program which includes vacation, personal and sick leave and 13 annual paid holidays
• Voluntary investment programs separate from and in addition to the pension plan through the Deferred Compensation Plan and the Supplemental Annuity Trust of New Jersey (SACT)
• Comprehensive training offerings including LinkedIn Learning.
• Tax Savings Programs including the Premium Option Plan, Medical Flexible Spending Account and Dependent Care Flexible Spending Account and Commuter TaxSave
• NJBest 529 College Savings Plan
• Member Term Life Coverage including basic and optional plans