The Information Systems Pharmacist / Epic Willow Analyst combines pharmacy operations knowledge, clinical workflow expertise, and information technology skills to support and optimize pharmacy applications across Community Health Network. This role partners with pharmacy leadership, IT teams, vendors, and end users to improve medication management workflows through EHR configuration, system build, testing, troubleshooting, maintenance, support, and continuous optimization.
We are seeking an individual with a strong background in pharmacy operations, Epic Willow, or pharmacy informatics who is passionate about leveraging technology to improve caregiver efficiency, patient safety, and medication management processes. Candidates may come from a variety of backgrounds, including licensed pharmacists, Epic Willow analysts, pharmacy informatics professionals, or individuals with a combination of pharmacy and technical experience.
Key responsibilities: - Supports the implementation, maintenance, and optimization of pharmacy information systems.
- Completes application build, configuration, testing, troubleshooting, and ongoing system support.
- Performs workflow analysis and evaluates the impact of system changes on end users, pharmacy operations, and other IT applications.
- Maintains pharmacy formularies and order sets in collaboration with pharmacy and Network leadership.
- Supports First Databank integration, including alert configuration.
- Supports integrations with third-party pharmacy systems.
- Monitors and supports incident resolution while helping ensure service expectations and project deliverables are met.
- Provides guidance and mentorship to analysts in application knowledge, problem-solving, testing, implementation, research strategies, and workflow/build coordination.
- Maintains current professional and application knowledge through continued learning, certification, and proficiency development.
Exceptional Skills and Qualifications Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
- Bachelor's degree from an accredited college of pharmacy required.
- Must be licensed as a Pharmacist by the Indiana Professional Licensing Agency (IPLA).
- Three (3) to five (5) years of hospital pharmacy experience required.
- In lieu of a pharmacy background and licensure, candidates with strong Epic Willow Analyst experience will be considered.
- Epic Analyst requirements: Associate degree in Information Technology or a related field, or an equivalent combination of relevant education and experience. A minimum of two (2) or more years of healthcare and/or relevant IT experience required.
- Epic Willow Certification is strongly preferred.
- Must obtain Epic certification within 6 months of hire.
- Experience supporting pharmacy information systems, application workflows, system build, testing, or optimization is beneficial.
- Strong understanding of pharmacy workflows and information systems.
- Ability to analyze workflows and troubleshoot complex application issues.
- Ability to mentor and support other analysts and team members.
- This position will be a hybrid role. Hybrid expectations include in-office work once to twice a week and/or on an as needed basis per the needs of the hiring department.
