INFORMATION SYSTEMS ANALYST V (SR-24)

Salary: $6,221.00 Monthly
Location : Maui County (various), HI
Job Type: Permanent Full-Time
Job Number: 2023 - ISA V
Department: Various
Opening Date: 12/22/2023

Description

IMPORTANT: HIRING RATES WILL BE BASED ON AVAILABILITY OF FUNDS, THE APPLICANT'S QUALIFICATIONS, AND OTHER RELEVANT FACTORS.
Appointment may be made at any rate within the salary range from SR-24D ($6,221) to SR-24K ($8,187) per month.

IMMEDIATE VACANCIES:
Department of Management
Department of Police

Designs and develops information technology systems and procedures involving analysis and evaluation of information systems requirements and operating methods for a major area of information technology, requiring the integration and coordination of several sub-sections; develops plans for the implementation of recommended systems and procedures; may supervise subordinates as assigned; may serve as technical expert in a highly specialized, complex field; and performs other related duties as required.

DESKTOP AND MOBILE ENGINEERING
Responsible for management of the County of Maui's desktop and mobile device infrastructure along with the operating systems and software running on those devices. Such responsibilities include system monitoring, operating system deployment, software packaging and distribution (including configuration, testing, and installation), perform troubleshooting diagnostics, and deployment of system and security updates. This team may also assist with providing technical support to County of Maui employees.

SYSTEM SERVICES
Systems team manages virtual infrastructure, data centers, and identity & access management. Responsibilities include server administration, email & file, backup, and service resiliency.

NETWORK SERVICES
Network team manages the entire network infrastructure for Maui County including Lanai, Molokai and Hana. Responsibility includes designing, managing and administering network devices which includes switches, routers, firewall, DNS server, Wireless infrastructure.

PORTFOLIO AND PROJECT MANAGEMENT
Responsible for the management of IT Enterprise projects throughout the County of Maui. Portfolio Management includes the intake and assessment of IT project proposals, with a focus on business drivers, resources, budget, timeliness, and prioritization against organizational strategic initiatives. Project Management responsibilities include the establishment of Project Management and Organizational Change Management processes, frameworks and methodologies, as well as business relationship, vendor, and all other stakeholder management.

ENTERPRISE AND BUSINESS APPLICATIONS
Responsible for the implementation and management of Enterprise and Business Applications throughout the County of Maui in collaboration and coordination with departments and vendors and in alignment with County and IT strategic plans and initiatives. Such responsibilities include liaison and business relationship management between IT, the business, vendors, and other stakeholders, business consultation, as well as review of project proposals, management of requirements and business process analysis, system specification documentation, application and/or integration development, implementation and application configuration, report development, software upgrade management, testing, change control and organizational change management, and application maintenance and support.
Distinguishing Characteristics:

This class is distinguished by its responsibility to analyze, design, develop and implement overall information technology systems for a major functional area requiring the integration and coordination of several sub-sections and which, in addition, may involve the supervision over assigned subordinates. Work at this level requires the integration and coordination of a number of interrelated organizational entities or programs which include substantial and complex problems. Positions may be assigned as a technical expert within a major functional area, such as database administration, network services, or operating systems.
Examples of Duties

The following are examples of duties. The omission of specific duty statements does not preclude management from assigning such duties if such duties are a logical assignment for that position.

• Plans and carries out various fact finding tasks to secure pertinent information on the information systems needs and problems of departments.
• Conducts studies related to work flow, work measurement, time distribution, organizational and functional relationships, forms design, etc.
• Meets with and interviews personnel from various levels of management and operations; analyzes and coordinates subsystems.
• Determines the feasibility of conversion of operations and procedures to information technology systems.
• Analyzes procedures from the standpoint of feasibility of using different systems, their capacities, cost, etc.
• Prepares comprehensive reports of findings and recommendations.
• Prepares overall plans and develops detailed procedures and processes for conversion to information systems utilizing current technologies, such as teleprocessing, data base management systems, etc., and including the preparation of flow charts and functional block diagrams.
• Integrates the various systems and procedures with the needs and requirements of the various agencies whenever possible.
• Works in close cooperation with representatives of operating department(s).
• Prepares and maintains procedural manuals.
• May conduct management studies associated with other program or management objectives and needs; prepares reports of work activities and correspondence.
• Reviews work results and follows through to see that management and staff officials have a clear understanding of problem areas.
• Provides guidance and assistance in implementing recommendations accepted by administrator of units serviced.
• May supervise a group of analysts and support personnel in specific program areas as a unit supervisor or team leader.
• Coordinates work performed with supervisors of other functional areas.
• Trains lower level analysts as required.

Minimum Qualification Requirements

Training and Experience: A combination of education and experience substantially equivalent to graduation from an accredited college or university with a bachelor's degree and three and one-half (3 ½) years of data processing experience in information systems analysis which involved the conduct of feasibility studies and the analysis and design of information technology systems, at least one year of which must been at the fully competent level comparable to the Information Systems Analyst IV level class; supplemented by experience which demonstrates the ability to plan and direct the work of others; and, as applicable for positions requiring specific specializations, one year of experience in the applicable specialty area.

License Requirement: Possession of a valid motor vehicles operator's license (Type 3).

Knowledge of: principles and practices of public administration, supervision, organization and management; information systems and analysis, design and development; office systems and procedures; knowledge of electronic computers, data storage media/devices and other peripheral equipment, their capabilities and general processes; computer programming techniques; technical aspects of information technology, e.g., data base/data communication concepts; data sources and flow, interactions of complex systems, and capabilities and limitation of systems software and computer equipment; local and wide area network systems, as applicable; research and analytical methods and techniques; principles of report writing.

Ability to: gather, analyze, correlate and evaluate facts and make sound judgments; determine feasibility of converting various manual work processes to computer operations; analyze and apply machine capabilities to data processing operations; understand the legal and procedural requirements and the functions and organization of the programs under study; plan efficient organizational structures, work flow procedures and processes and integrate these in the overall information technology system; prepare clear and concise reports and operating procedures; work cooperatively with manufacturers' representatives, departmental officials, and others; effectively and cooperatively organize and direct the work of others.

Selective Certification: Specialized knowledges, skills and abilities may be required to perform the duties of some positions. For such positions, certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position.

Requests for selective certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled.

Health and Physical Condition:

Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for the performance of the duties.

Physical Effort Grouping: Light

APPLICATIONS MAY BE FILED ONLINE AT:

If you have never applied for a job using the NEOGOV system, you must create an account. You will need a username, password, and working email address to create your account. Your detailed work history is required on the application. A resume submitted in lieu of an application will not be sufficient. Furthermore, "See resume" is NOT an acceptable response under the "Work Experience" section. An application containing this response may be deemed incomplete. Applications may be rejected if they are incomplete.
RECRUITMENT IS ADMINISTERED IN THE COUNTY OF MAUl ONLY

The above recruitment is being administered on an open-competitive basis to establish an eligible list which shall be effective for not more than one year unless extended by the Director of Personnel Services.
Personnel Services Email:
01

What area or role in IT would you like to be considered for? (check all that apply)

• Cyber Security
• Database / Systems Administration
• Desktop / Mobile Systems Engineering
• Enterprise and Business Applications
• Helpdesk
• IT Project Management
• Networking

02

If you are interested in SYSTEM SERVICES, please describe any experience you have had managing a Microsoft 365 environment. Include which portions you've managed (Exchange, AzureAD, SharePoint, etc.) and how many years for each.
03

If you are interested in SYSTEM SERVICES, please describe any experience you have had with Identity Access Management tools. What were you responsible for and how many years?
04

If you are interested in SYSTEM SERVICES, please describe any experience you have had as a VMWare/HyperV administration or any other hypervisor technology. Include the specific hypervisors, years of experience, and roles assigned
05

If you are interested in SYSTEM SERVICES, please describe any experience managing one or more Data Centers. Include any work done with power systems, environment monitoring, cabling, and top line switches.
06

If you are interested in SYSTEM SERVICES, please describe any experience with storage backup solutions. Please include the backup application used, methodologies applied, and experiences with restoration.
07

If you are interested in NETWORK SERVICES, please describe you experience in working with cabling work this might include running cables in the attic, some outdoor that requires ladder and in some cases installing wireless access point on the roof.
08

If you are interested in NETWORK SERVICES, please describe experience with design, configuration and troubleshooting LAN, WAN using network device includes switches, routers, DNS servers and firewall.
09

If you are interested in NETWORK SERVICES, please describe your wireless experience in corporate environment. Include types of access points/ controller have you configured in the past as an administrator role.
10

If you are interested in NETWORK SERVICES, please describe your most challenging experience in troubleshooting a network and which tools did you used to resolve the issue
Required Question