Industrial Refrigeration Service Manager

Service Manager

Lead service delivery, customer relationships, and team performance.

LOCATION

4403 - 68th Avenue NW
Edmonton, AB T6B 2N2

REPORTS TO

Operations Manager

TEAM

Refrigeration Mechanics and Leads,
Coordinators, and Administrators

BUSINESS

After Market Service
What you bring
Required credentials and technical experience

• Red Seal Journeyperson Refrigeration Mechanic certification.
• Experience with ammonia or propane refrigeration.

Leadership and business skills

• Strong leadership, team management, communication, and interpersonal skills.
• Proven managerial experience, preferably with regional or multi-site responsibilities.
• Excellent knowledge of business operations and processes.
• Financial acumen and budgeting skills.
• Willingness to travel within the region as required.

An asset: 3-5 years of sales experience.
What you9ll be responsible for

Key performance indicators (KPI) and their weightings.
Business Operations & Systems
40%Day-to-Day Operations

Lead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.
Invoicing and Billing Management

Ensure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.
Customer Service & Experience
30%Customer Relations

Engage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.
Customer Escalations

Handle and document customer complaints, recommend compensation, and explore service expansion opportunities.
People & Culture Management
20%Team Leadership

Align staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.
Performance Management

Evaluate mechanics9 performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.
Compliance & Internal Controls
10%Compliance

Monitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or escalate issues as needed.
Technical Leadership

Stay informed on industry regulations and guide service teams to align with best practices.
Ready to apply?

All applicants must complete the TRAITS Behavioural Assessment when submitting their application.

Complete the TRAITS Assessment

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

We thank you for your application and interest in our organization. Only those candidates selected for an interview will be contacted.