5+ years of leadership experience in B2B sales, service, or operations environments.
Proven track record in hiring, coaching, and developing teams.
Strong business acumen with experience in KPIs and customer data analysis.
Customer-focused problem solver with a willingness to learn technical products.
Experience in process improvement using Lean or similar methodologies.
Excellent communication and organizational skills, proficient in Microsoft Office and CRM/ERP systems.
Responsibilities
Develop operational plans to support market growth.
Create a collaborative leadership team across sales, service, and administration.
Conduct team meetings and one-on-one coaching sessions.
Assist leaders and team members in executing projects effectively.
Define and communicate safety objectives, holding teams accountable.
Interact with corporate personnel to report on sales opportunities.
Recruit and train new team members.
Benefits
Health Insurance (medical and behavioral health)
Dental Insurance
Vision Insurance
Flexible Spending Account(s)
Life Insurance
Profit Share
Paid Time Off
401(k) and Roth Plans
Tuition Reimbursement
Referral Program
Professional Development Assistance
Employee Assistance Program
Mental Health Therapy and Coaching
Legal Aid/ID Shield
Financial Advisors
Pet Insurance
Ancillary Benefits such as Critical Illness and Disability Plans.
Full Job Description
Job Summary:
The Branch Operations Manager will coordinate efforts of Sales, Service, Materials and Office Administrative departments. They will recruit, develop and train team leaders and team members to serve customers in their various markets with solutions that make Rogers the top provider in the area. They will coach lean methodology and facility management.
Essential Job Duties:
Develop operation plan to support market growth and maximize potential.
Create a collaborative sales, materials, service, and administration leadership team to develop and implement strategies to execute plans.
Conduct team meetings and 1:1 coaching session to coordinate effort, coach and develop staff capabilities.
Assist department leaders and team members' efforts to execute projects by applying internal and external resources.
Define safety objectives, communicate them consistently, and hold teams accountable for meeting them
Additional Job Duties:
Interact with Corporate personnel on branch behalf and report to branch personnel on sales opportunities.
Recruit and train new team members.
Other duties as assigned.
Qualifications:
5+ years of progressive leadership experience in a B2B sales, service, operations, distribution, field service, manufacturing, construction, equipment, or similar environment, including leadership of cross-functional teams.
Proven ability to hire, coach, develop, and hold leaders and team members accountable for performance, safety, and customer service.
Strong business and commercial acumen, with experience using goals, budgets, forecasts, KPIs, and customer data to guide decisions and drive profitable growth.
Customer-focused problem solver with the ability and curiosity to quickly learn technical products, services, and applications; compressed air industry experience is not required.
Experience improving processes and operational performance using continuous improvement, Lean, or similar problem-solving methods.
Excellent communication, organization, and technology skills, including Microsoft Office/Microsoft 365 and the ability to learn CRM, ERP, and related business systems.
Preferred Skills:
Experience leading a branch, service center, business unit, or regional operation with responsibility for both commercial and operational results.
Background in an industrial, technical, equipment, distribution, field service, HVAC, electrical/mechanical, construction, automation, rental, or similar B2B environment.
Bachelor's degree in Business, Engineering, Operations, or a related field, or an equivalent combination of education and relevant leadership experience.
Physical Demands:
Prolonged periods of sitting at a desk and working on a computer.
Environmental Working Conditions: will visit customer sites to perform audits and evaluations, present proposals, and/or customer training.
Must be able to lift up to 25 pounds at times.
Job Type:
Full-time
Benefits:
Health Insurance (medical and behavioral health)
Dental Insurance
Vision Insurance
Flexible Spending Account(s)
Life Insurance
Profit Share
Paid Time Off
401(k) and Roth Plans
Tuition Reimbursement
Referral Program
Professional Development Assistance
Employee Assistance Program
Mental Health Therapy and Coaching
Legal Aid/ID Shield
Financial Advisors
Pet Insurance
Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.
Pay Range:
$120,000 - $140,000 annually
People with a criminal record are encouraged to apply
