Income Maintenance Supervisor III- Medicaid Program Manager - Family & Children's Medicaid

Salary : $61,983.02 - $105,371.14 Annually
Location : Johnston County DSS, NC
Job Type: Full-Time
Job Number: 02695
Department: Social Services
Opening Date: 11/03/2026
FLSA: Exempt

Johnston County Department of Social Services has an immediate opening for a Family & Children's Program Manager. The Program Manager provides supervision, training, support, and leadership to the Family & Children Medicaid Units.
Duties and Responsibilities

• Plans, directs, supervises, and participates in the delivery of income maintenance programs and services; reviews casework, holds conferences, and assists income maintenance staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality.
• Provide leadership and guidance supervisors and staff responsible for the programs.
• This position reports directly to the Medicaid Division Director.
• Evaluates performance of staff for adherence to Federal and State standards regarding quality of work.
• Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals.
• Responsible for developing policy and procedures for the programs, ensuring quality and timeliness standards are met, tracking training, reports, and certifications as well as acting on employee problems, selecting new employees, and conducting staff evaluations.
• Plan and organize workflow and ensure unit goals are met.
• Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes.
• Conducts team meetings and monthly conferences.
• Participates in long-range planning for the division.
• Prepares reports. Maintains records, files, and confidentiality.
• Stay abreast of audit findings and other compliance standards.
• Performs duties related to disaster situations and emergency shelter operations.
• Performs related tasks as required.

Knowledge, Skills and Abilities

Thorough knowledge of the use of the public assistance manuals; considerable knowledge of all income maintenance programs and the forms and documents used in determining eligibility; considerable knowledge of all agency programs and services; considerable knowledge of community programs and services which could affect the customer/applicant; considerable knowledge of the budget and planning process; considerable understanding of the budget process; general knowledge of basic supervisory/management skills; skills in instructing; organizing, directing and supervising subordinate employees. Ability to maintain a satisfactory working relationship with applicants and others contacted within the course of performing the work; ability to assess needs and to plan for future requirements; ability to read, analyze and interpret rules, regulations and procedures; ability to communicate with supervisors, other agency staff, public officials, and the community orally and in written form.

Desired Education and Experience

Four years of experience in income maintenance program including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience.

Desired Education and Experience:
Experience in the administration of Economic Service Programs and considerable knowledge of Federal and State laws and regulations of these programs is required. Must have problem-solving and interpersonal skills sufficient to interact with diverse groups of people, excellent computer skills, organizational skills, and written and verbal communication skills.

Preferred Experience:

• Knowledge of Family & Children Medicaid policies
• Knowledge of NC FAST

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Johnston County provides a comprehensive, affordable insurance and benefits program.
Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!
Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com
*This description applies to benefits eligible positions.
01

Please select your highest level of education completed.

• High school diploma (or GED)
• Associate's degree
• Bachelor's degree
• Master's degree
• PhD or other professional degree

02

Do you have experience working in the NC FAST system and the ability to troubleshoot and resolve issues within the system?

• Yes
• No

03

How many years of experience do you have as an Income Maintenance Supervisor in a NC DSS agency?

• None
• 1-2 years of experience
• 3-5 years of experience
• 6-9 years of experience
• 10+ years of experience

04

Briefly describe what Income Maintenance programs you have experience in.
05

Do you have a valid North Carolina driver's license?

• Yes
• No

Required Question