Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
Cyber and IT Risk Management

Job Qualifications:

Skills:
Incident Management, Incident Resolution, Innovation
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as an Incident Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As an Incident Manager, you are the foundation of our overall approach to executive IT support.

HOW AN INCIDENT MANAGER WILL MAKE AN IMPACT:

• Manage the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
• Act as a key member of the quality control process by receiving issues through a triage process and routing them to the appropriate technicians.
• Define the process for how the team should work when handling incidents and following protocols.
• Use technical knowledge and experience to make appropriate decisions regarding incident resolution and service restoration.
• Assist technicians with troubleshooting and provide guidance based on professional expertise.
• Log all service request and incident details to ensure accurate record-keeping.
• Restore provided IT services to normal operation as quickly as possible.
• Report major system issues to upper management to maintain visibility on critical malfunctions.

WHAT YOU'LL NEED TO SUCCEED:

• Required Experience: BA/BS (or equivalent experience), 5+ years of experience
• Required Certifications: ITILv4 Foundations
• Desired Certifications: ITIL 4 Practitioner: Incident Management, Cisco Certified Network Associate (CCNA), Security+, other leading market vendor certifications
• Security Clearance Level: Active Top Secret with SCI Eligibility
• Preferred Skills: BS/BA Highly Desired

The likely salary range for this position is $147,292 - $199,278. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.