Job Title: Implementation Manager
Company: TOOLBX
Location: (Remote)
Department: Onboarding
Salary Range: $80-$110k per year
Website: www.toolbx.com
Position Summary:
We are seeking an Implementation Manager to lead the end-to-end deployment of the TOOLBX platform for new customers. Reporting to the Implementation Program Manager, this role will own the onboarding lifecycle-driving project planning, coordination, execution, and customer enablement. You will partner directly with customers to define onboarding requirements, oversee implementation timelines, and ensure a seamless transition onto the platform. As the primary leader of deployment projects, you will guide customers through adoption, mitigate risks, and ensure they are positioned for long-term success.
This is a fully remote position.
Responsibilities:
- Lead and manage multiple customer onboarding projects from initiation through completion, ensuring all deliverables, timelines, and success criteria are met.
- Develop project plans, define scope, coordinate cross-functional resources, and proactively manage risks, dependencies, and issues throughout the onboarding process.
- Conduct strategic onboarding and training sessions, enabling customers to effectively adopt the TOOLBX platform and maximize value.
- Serve as the primary project liaison for customers, providing clear communication, guidance, and escalation management throughout the implementation lifecycle.
- Oversee the creation and continuous improvement of training materials, documentation, and onboarding resources to enhance the customer experience.
- Monitor and report on project progress, key milestones, and customer readiness, delivering regular updates to internal stakeholders and leadership.
- Gather, analyze, and synthesize customer feedback to identify process improvements and partner with Product, Engineering, and Customer Success to drive enhancements.
- Ensure accurate project documentation and maintain detailed records within CRM and internal systems to support transparency and alignment.
Qualifications:
- 5+ years of experience managing customer-facing projects, implementations, or onboarding programs within a SaaS or technology-driven environment.
- Demonstrated ability to lead projects, manage timelines, and coordinate cross-functional teams to deliver successful customer outcomes.
- Exceptional communication and presentation skills; able to translate complex technical concepts for diverse audiences.
- Strong organizational and project management capabilities, with a proven ability to manage multiple concurrent projects in a fast-paced environment.
- Customer-centric mindset with strong analytical, troubleshooting, and problem-resolution skills.
- Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset.
- Ability to thrive in remote or distributed work environments and adapt to shifting priorities.
To apply, please submit your resume and a brief cover letter outlining your relevant experience and interest in this role.
Note: This posting represents an existing vacancy within the Company.
Note: Only selected candidates will be contacted for an interview.
