RoleThe Implementation Manager owns the deployment of Peregrine's platform across a portfolio of public safety customers. You will direct AI agents through configuration and integration, keep concurrent projects moving, and hold every deployment accountable from kickoff through go-live. In this highly focused role, you will work against a clear metric: timely, successful launches-and we're looking for someone who takes real pride in that.
As an Implementation Manager, you will:
- Own the end-to-end deployment lifecycle for a portfolio of customers - from initial kickoff through network connectivity, data source integration, QA, permissions configuration, training, and go-live
- Direct AI agents to execute integrations, configure ontologies and data models, and set up customer-specific front-end configurations - translating customer requirements into high-quality agent inputs and rigorously validating outputs
- Drive and unblock network access and data source connectivity, including internal coordination with Peregrine's infrastructure and engineering teams and direct engagement with customer IT stakeholders
- Facilitate virtual kickoffs and working sessions to align customer stakeholders, establish a project cadence, and map the human terrain of each agency
- Run lean, self-service-oriented QA and training sessions that upskill customer POCs to validate their own data and engage Peregrine directly - rather than creating dependency on Peregrine staff
- Manage permissions configuration end-to-end: gathering requirements via structured intake, directing agents to translate them into Peregrine, and testing outputs by impersonating roles
- Maintain rigorous task management across a concurrent portfolio of deployments, surfacing blockers and escalating with urgency
- Identify patterns across your book of business to refine agent prompts, improve deployment playbooks, and raise quality across every future deployment
What Success Looks Like- Deployments you manage achieve significant improvements in speed-to-value, go-live times, and sustained user adoption across the organization
- Customer POCs leave your QA and training sessions capable of engaging Peregrine's self-service tools independently, without calling you first
- Blockers - whether in networking, credential validation, or customer IT - get surfaced and resolved within hours, not days
- Your agent prompts and deployment playbooks improve measurably over time, reducing variance in go-live quality across your portfolio
About you- You are a relentless project manager. You track every open item across your portfolio and hold every stakeholder - internal and external - accountable with precision and care
- You are fluent in the language of data systems without necessarily being a data engineer. You know what a credential string is, can tell when a data source isn't connecting, and can work with an engineering team to diagnose and unblock it
- You are skilled at navigating complex organizations where individuals may require some AI-upskilling. When there are roadblocks in customer deployments, you stay calm and find the path forward anyway
- You are a clear, direct communicator - in writing and in live sessions - and you default to structured, asynchronous information-gathering over unnecessary meetings
- You are genuinely curious about AI tooling. You'll be one of the first people at Peregrine to manage a portfolio of deployments primarily through agents, and you'll have strong opinions about how to make that better over time
- You are a thoughtful trainer. You know the difference between a customer who is truly self-sufficient and one who just thinks they are - and you close that gap before you sign off
What we look for- 3-6 years of experience in enterprise software implementation, technical project management, or customer-facing deployment roles
- Demonstrated ability to manage multiple concurrent implementation projects against tight timelines
- Comfort with technical concepts - data connectivity, credential management, permissions structures, data model configuration - without necessarily writing code
- Exceptional written communication and documentation skills; you send clear, structured updates and leave no ambiguity about next steps
- Experience working with customers that have limited IT resources or low technical sophistication - public sector or government experience a strong plus
- High agency, low ego. You figure things out and you keep moving
Salary Range: $140,000 - $165,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)
Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.
