Bachelor's Degree in Computer Science, IT, Management Information Systems, Business, or related field
Minimum of 3 years relevant experience in technology implementation
Experience with JIRA, Smartsheet, and Confluence
Familiarity with release processes and SDLC
PMP or equivalent project management certification
Responsibilities
Lead projects from requirements definition through deployment, managing timelines and scope documentation
Define customer requirements and project deliverables, ensuring acceptance criteria are met
Manage scope changes, project dependencies, and communicate impacts on timelines
Coordinate customer data onboarding and system configuration with technical teams
Ensure customer training and documentation are completed for a smooth handoff to Client Success
Utilize AI tools to enhance implementation planning and workflow efficiency
Identify automation opportunities to improve implementation speed and customer experience
Benefits
Reasonable accommodations for individuals with disabilities
Collaborative work environment with cross-departmental interaction
Opportunities for professional development and learning new technologies
Focus on customer relationships and stakeholder engagement
Use of innovative AI tools to streamline processes
Full Job Description
Job Title: Implementation Manager
Reports to: Director of Implementation
An Implementation Manager is responsible for overseeing the successful onboarding and deployment of new clients or systems. They serve as the primary point of contact during the implementation process, managing timelines, resources, and cross-functional collaboration to ensure project milestones are met.
What You Will Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:
Lead projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation, budget estimations, and project implementation plans including risk mitigation based on customer feedback
Define and documentcustomer requirements, project deliverables, acceptance criteria, and measures of implementation success.
Manage scope changes, project dependencies, risks, and issues; communicate their impact on timelines and resources and escalate when needed.
Coordinate customer data onboarding, system configuration, integrations, and data validation with technical and operational teams.
Create and adhere to customer project timelines
Work collaboratively with other departments impacting the implementation project & clearly communicate actions needed from all internal and external parties
Understands the business impacts of issues and how they relate to IT owned solutions
Ensure customer training, implementation documentation, and a structured handoff to Client Success and Operations are completed.
Customer Focused - creates commitment and trust in building relationships with customer stakeholders, understanding user requirements, articulating the business value and context of solutions, and uncovering true motivations behind decisions and actions.
Actively use company-approved AI tools to improve implementation planning, documentation, meeting summaries, status reporting, and workflow efficiency.
Identify opportunities to automate repetitive tasks and improve implementation speed, accuracy, and the customer experience. Share successful approaches with the team.
Review AI-generated work for accuracy, apply sound judgment, and protect confidential company and customer information in accordance with company policies.
What You Will Bring:
Demonstrated experience in successful implementation of technology solutions
Demonstrated ability to use AI tools in everyday work, with curiosity and a willingness to learn, experiment, and adopt new technology.
Ability to explain how you have used AI or automation to solve a business problem, improve quality, or save time.
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Experience with JIRA and ticket management
Minimum Qualifications:
Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 3 years relevant experience
Experience with Smartsheet & Confluence
Experience with release processes and SDLC
Experience delivering Freight Rate and Auditing software implementations
PMP or equivalent professional project management certification
