Implementation Manager - ECP, Grants

The Opportunity: The Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a strong technical foundation, and a genuine curiosity for how AI and emerging tools can improve the way work gets done - for both our clients and our team. This role is the product expert in the room. You will lead discovery, configure systems, deliver trainings, manage cross-functional relationships, and help clients connect their grants management goals to the capabilities of Euna Grants. You bring an understanding of the public sector grants landscape - ideally from direct experience - and you know how to translate that knowledge into practical, high-quality implementation work. As a candidate you bring extensive implementation experience, deep grants knowledge, and a history of leading complex, multi-stakeholder engagements. You can operate independently across a portfolio, take on a leadership role within the team, and you have already started embedding AI into how you work. Key Responsibilities: Core responsibilities apply across both levels. Senior-level candidates lead more complex engagements and take on greater internal ownership. Discovery & Requirements • Lead client discovery sessions to understand current-state business processes, grant program structure, stakeholder roles, and system requirements. • Facilitate working sessions with agency staff, program managers, and technical contacts to surface configuration requirements and identify gaps. • Produce and maintain discovery documentation, requirements matrices, and process maps that serve as the foundation for configuration and training. • Translate discovery findings into a clear, agreed-upon implementation scope and configuration plan. Implementation & Configuration • Deliver implementations in full alignment with Euna's Implementation Methodology, adapting approach to client complexity and maturity. • Configure client instances of Euna Grants based on documented business requirements; develop and maintain comprehensive configuration documentation. • Demonstrate deep knowledge of the grant lifecycle - from pre-award through close-out - and articulate the specific role Euna Grants plays at each stage. • Understand Euna Grants functionality at depth and translate that knowledge into clear value for each client. • Conduct UAT, document issues, create support tickets, and monitor resolution to closure. Training & Client Enablement • Lead client trainings across a range of audiences - from end users to agency leadership - in virtual and written formats. • Support requests for client training, troubleshooting, and project-related work as needed. Risk Management & Cross-Functional Collaboration • Proactively identify and escalate project risks to Project Management. • Ensure client feedback requests contain sufficient detail for successful execution before routing for action. • Identify and document system functionality gaps; partner with Product and Development on enhancement opportunities. • Participate in cross-functional activities including requirements gathering and business process modeling. Team & Internal Contribution • Play a meaningful role in onboarding new hires and contributing to team knowledge-sharing. Senior IM: lead this function. • Actively adopt and embed AI tools into your daily work - whether drafting documentation, accelerating configuration analysis, preparing for client meetings, or identifying workflow improvements. We want someone who is excited by this, not just willing. • Perform other job-related duties as assigned. Minimum Qualifications: • BA/BS degree or equivalent work experience. • 5+ years of Customer Success, implementation, or account management experience. • Working knowledge of grants management - including grant types, funding compliance requirements, and reporting obligations. Public sector experience is strongly preferred. • Demonstrated technical acumen: comfort configuring software, understanding data relationships, and navigating system architecture concepts. Experience with SaaS platforms required. • Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. We are not looking for a passive user - we want someone who seeks out opportunities. • Extensive experience training or teaching clients in a virtual environment. • Strong communication skills across written, verbal, and visual formats, adaptable to audiences from end users to agency executives. • Ability to manage multiple complex projects and competing deadlines simultaneously. • Strong analytical and documentation skills, particularly in requirements gathering and configuration work. • Ability to work independently while remaining a reliable, collaborative member of a broader team. • Comfortable in a fast-paced, evolving environment; adaptable and professionally resilient. • Strong attention to detail; organized and consistent in follow-through. Preferred Qualifications: • Direct experience working in or with state, county, or municipal government in a grants capacity. • Familiarity with federal grant programs (CDBG, ARPA, HUD, EPA, or similar). • Experience with grants management systems (GMS), financial management platforms, or public sector ERP systems. • Exposure to AI productivity tools (e.g., Copilot, Claude, ChatGPT) with demonstrated application in a professional context. • Knowledge of data migration concepts or experience supporting SaaS implementation projects with integration components. Location & Travel: This position will be hybrid with 3 days/week in our Atlanta, GA office. (Tuesday, Wednesday and Thursday).