5-7 years of warehouse or WMS implementation experience
Strong understanding of e-commerce fulfillment processes
Proven track record in managing complex projects
Excellent planning, organizational, and time management abilities
Strong communication skills, both written and verbal
Experience in risk management and mitigation
Ability to juggle multiple priorities in dynamic work conditions.
Responsibilities
Oversee the execution of facility design and workflow planning
Manage the entire implementation process for 3PL projects
Engage with internal teams and customers for successful launch
Ensure ongoing needs are met post-launch
Create easy-to-understand playbooks for handoff between teams
Identify risks and opportunities during the implementation
Continuously improve methodologies based on feedback
Provide training and support to stakeholders post-implementation.
Benefits
Opportunity to work on innovative warehouse solutions
Collaborative and dynamic team environment
Professional development and continuous improvement focus
Exposure to diverse cross-functional teams
Potential for career growth in a fast-paced company.
Full Job Description
About
The Implementation Specialist II at Stord is a critical role responsible for the execution and oversight of the launch plans for 3PL warehouse sites. You will lead implementations and launches of new STORD 3PL warehousing and fulfillment projects across the US and Canada. This position involves managing expectations and the overall process of our 3PL warehousing function, ensuring successful execution and continuous improvement.
What You'll Do
Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation.
Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines.
Engage with internal teams and new and existing STORD customers to ensure a successful launch and ongoing satisfaction.
Serve as a key partner to ensure ongoing needs are being met according to standards provided.
Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and STORD Operations Team.
Identify and mitigate risks and capitalize on opportunities throughout the implementation process.
Continuously improve implementation methodologies and processes based on feedback and industry best practices.
Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation.
What You'll Need
Warehouse or WMS implementation experience.
Strong understanding of e-commerce fulfillment processes.
Ability to manage complex projects, including facilitation of cross-functional planning and execution.
Excellent planning, organizational, and time management skills.
Experience managing various teams and stakeholders.
Strong written and verbal communication skills.
Risk and opportunity mitigation and management experience.
Proven ability to adapt to dynamic environments and manage multiple priorities simultaneously.
Bonus Points
Bachelor's Degree in Business, Supply Chain Management, or a related field.
3-5 years of experience within Supply Chain or Logistics.
Direct experience with WMS or warehouse implementation.
Familiarity with cloud-based platforms and SaaS solutions.
Certification in project management (e.g., PMP, PRINCE2).
Experience working in a startup environment.
About STORD
STORD is a cloud-based warehousing and distribution network that provides modern logistics infrastructure for businesses of all sizes. The company's platform connects a network of warehouses across the United States and provides businesses with real-time visibility, control, and optimization of their inventory and supply chain operations. STORD's mission is to empower businesses with the technology and infrastructure they need to compete in today's fast-paced, global economy.
