Full Job Description
Join our OutLink Data Center Implementation team and take the lead in guiding financial institutions through complex, high-impact conversions to our data center processing environment. As an Implementation Coordinator, you will serve as the project driver for multiple engagements-typically lasting three to 12 months-building timelines, coordinating resources, tracking milestones, and keeping every detail moving toward a successful go-live. You will gather critical operational information and partner with internal teams and client stakeholders to ensure each institution is fully prepared, trained, and confident in its transition to becoming an OutLink customer. This is an ideal opportunity for someone who enjoys bringing structure to complex initiatives, solving problems, and seeing a project through from planning to execution.
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX: Overland Park KS; Springfield, MO; or Monett, MO.
This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM).
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:
• Serve as a leader and resource for Outlink installation Team Members.
• Prepare clients for implementation to the Data Center. Conduct readiness reviews and ensure all aspects of setup are complete.
• Establish guidelines and time frames to ensure a successful installation. Taking responsibility and authority to ensure a successful installation.
• Making sure that milestones are met, monitoring all phases of the installation, and escalating issues when necessary.
• Collaborating with project managers and other installation coordinators on the installation.
• Conducting exit reviews, and documenting issues, so that they are not repeated in future installations.
• Possibly training less experienced install team members. May reinforce training to customers or provide guidance in training customer personnel.
• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
• May participate in sales turnover meetings to schedule and determine scope of projects.
• May perform other job duties as assigned.
What you'll need to have:
• Must have a minimum of 3 years of experience within a financial institution, data center, or FinTech organization,
• Must be able to manage project timelines and milestones, coordinate work across multiple internal and client stakeholders, communicate status and expectations clearly, identify and escalate risks, and maintain attention to detail across multiple concurrent priorities.
• Must be able to work extended hours, weekends, or participate in an on-call rotation as needed during scheduled go-live periods, critical implementation activities, and issue resolution.
What would be nice for you to have:
• Previous experience working with Jack Henry products, particularly SilverLake or CIF 20/20 core banking systems, in an implementation, operations, or support environment.
• Previous project management or project coordination experience, including developing timelines, tracking milestones, coordinating resources, managing risks, and communicating project status to stakeholders.
• Previous data center operations experience, including familiarity with hosted processing environments, conversion activities, go-live support, and operational readiness.
• Previous technical application support experience, including troubleshooting software issues, documenting resolutions, coordinating escalations, and communicating technical information to clients and internal teams.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
