RESPONSIBILITIES: - Consult with clients to deliver a comprehensive ADP solution
- Guide and drive the client towards the best solution for their business needs
- Analyze existing systems, interface requirements, business processes
- Partner with clients to understand their business and related needs
- Incorporate new processes, tools and approaches when recommending an ADP solution
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and concerns and recommend and implement appropriate solution
- Build long term relationship and trust
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
QUALIFICATIONS REQUIRED: - At least 3 years of experience working in a client service/customer service environment
- At least 1 year of business consulting experience.
- Bachelor's degree or equivalent in education and experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Payroll experience
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
- Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent communication skills both verbal and written
- Proficient using Microsoft Office
