Primary Responsibilities• Implement solutions to typical clients, following company guidelines, and in accordance with client expectations.
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
• Remain engaged with client throughout implementation, until client is successfully running on HdL solution
• Interact/collaborate with internal business partners (i.e. Sales, Client Services, IT and Development) to ensure a successful implementation.
• Consult with clients to deliver a comprehensive solution.
• Discern the need for and develop customized solutions.
• Define detail project implementation plans and report key implementation progress metrics.
• Serve as the contact for daily client interaction and implementation activities.
• Coach and prepare clients for successful rollouts of HdL solutions.
• Prioritize and escalate issues when needed, and keep clients informed of progress.
• Work with third-party vendors when issues involve multiple systems.
• Assist with data conversions.
• Analyze existing systems, interface requirements, business processes.
• Partner with clients to learn their business and related needs.
• Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Minimum Qualifications• Bachelor's degree in business administration, communications, or a related field is preferred.
• 1 to 3 years of experience working in a client service environment or systems integration environment.
CompensationThe starting base salary for this remote position is expected to be between $76,000 to $86,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits - Competitive Base Pay
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
- Paid time off for Vacation, Sick and Holidays
- Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers)
This is a 40 hour a week, remote position. Candidate must be within commuting distance of our Brea, CA office for occasional in-office training and activities.
