Full Job Description
$71,783.32 - $88,874.59
Starting salary based on qualifications and experience.
Job Description
IMC Program Administrator II
General Statement of Duties
The Income Maintenance Program Administrator II provides complex management and supervision of the division's Program Administrator I positions who are responsible for the delivery of Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Energy Assistance, and Child Support Services programs; as well as administrative support staff assigned to the division.
Distinguishing Features of the Class
An employee in this class is responsible for planning, organizing, staffing and supervising on a daily basis to assure that productivity is maintained at its highest level, both in quantity of output and quality of performance. This position is responsible for identifying long range goals for Income Maintenance to adapt to changing policy and community needs. Work is performed under the regular supervision of the County Social Service Director.
Illustrative Examples of Work
- Plans and sets short-term and long-term goals for the Income Maintenance and Operations Support that affect the entire agency.
- When policy changes take place, this position evaluates the effect of changes on staff, agency structure, etc. to develop and implement a plan that meets the requirements of the policy with as little disruption as possible to the employees and the work unit.
- Ensures that goals and standards are established for the individual units and the division, and that unit/division strives to meet those goals.
- Completes an annual program review and develops expectations for the coming year based on input from the Agency Director.
- Works with the unit supervisors to set performance expectations for the staff and the programs.
- Works with the unit supervisors to provide consultation on a wide variety of issues such as policy interpretation, personnel issues, problem solving and developing implementation for change.
- Stays informed and aware of the status of assigned work in the units, policy changes, personnel and other issues.
- Reviews supervisors' performance and completes annual evaluations.
- Assists the supervisors in setting goals for themselves and their units.
- Assists the unit supervisors with disciplinary action of staff.
- Assists the unit supervisors with providing information about proper procedures to follow.
- Makes recommendations for dismissal of staff to the Agency Director.
- Reviews policies and procedures and measures unit performance against established standards to determine what areas are experiencing major issues and works with the supervisors to implement corrective action.
- Ensures conformance with local, State and Federal program requirements.
- Provides assistance in the hiring and selection process and makes recommendations to the Agency Director.
- Prepares the annual budget request for Income Maintenance and submits request to the Agency Director
- Gathers and analyzes data to determine public assistance spending patterns, staff needs and supply and capital outlay needs
- Evaluates how policy changes will impact caseload size and public assistance cost; determines the number of staff needed to perform the work according to standards set by the State or gathered from surrounding Counties.
- As needed, serves as the hearing officer for all Medicaid programs, Special Assistance and Program Integrity; holds the hearing, reviews policy, makes an objective decision and writes the Decision Summary Letter to the client.
- Adheres to federal, state, county and department rules and regulations.
- This position is required to perform mandatory emergency shelter duty should the need arise
- Other duties as assigned
Recruitment and Selection Guidelines
Knowledge, Skills and Abilities
- Must have supervisory and administrative skills to guide administrators and supervisors in managing their units and in getting their casework done.
- Must have excellent organizational skills.
- Must have excellent communication skills, both written and oral.
- Must have excellent managerial and supervisory skills.
- Ability to analyze issues and administer problem-solving skills with staff, community partners and the general public.
- Knowledge of the programs this position's staff administers.
- Ability to understand the issues and concepts that staff and clients face.
- Ability to establish and maintain effective working relationships with coworkers, staff, other County departments, community organizations and the general public.
Physical Requirements
- Must be able to perform the basic life operational support functions of walking, fingering, grasping, talking and hearing.
- Sedentary work, exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly move objects.
- Must have close visual acuity to prepare and analyze data and figures, work on the computer and perform extensive reading.
- Must have close visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.
- The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Education and Experience
Three years of supervisory or administrative experience, two of which must have been in an income maintenance or service program and preferably with one year of experience in an income maintenance program; or an equivalent combination of
training and experience.
Licenses and Certifications
- Valid North Carolina Driver License.
