5-7 years of experience in Windows environments and imaging
2-3 years of management and operations experience
Strong knowledge of imaging software, preferably Kofax Ascent Capture
Proven background in people management and capacity planning
Bachelor's degree in Business or Computer Science, or equivalent experience
Responsibilities
Oversee end-to-end imaging workflows and monitor throughput
Maintain program billing accuracy and report on key KPIs and SLAs
Enforce site security policies and local chain of custody protocols
Partner cross-functionally for technical and operational changes
Act as primary backup for Senior Operations Manager and manage resource allocation
Benefits
Monday-Friday full weekday schedule with multiple shift oversight
Medical, Dental, and Vision Insurance starting on Day One
Paid Time Off including vacation, sick days, and volunteer days
Fidelity 401(k) with company match and Life Insurance
Flexible Spending Account (FSA) and Education Reimbursement
Career advancement opportunities and Employee Resource Groups
Full Job Description
Iron Mountain is seeking a strategic Imaging Operations Manager to join our Digital Solutions team.
As the day-to-day leader for a dedicated program, you will drive operational excellence by managing workflow processes, maintaining program capacity, and overseeing shift operations 100% onsite. In this role, you'll have the opportunity to directly impact performance and financial success while serving as a key partner for program implementations and leadership backup.
What You'll Do (Responsibilities) In this role, you will:
Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.
What You'll Bring (Skills & Qualifications) The ideal candidate will have:
5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
Proven background in people management, capacity planning, and maintaining operational security/DR controls.
Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.
What We Offer (Benefits)
Monday-Friday full weekday schedule (100% onsite, multiple shift oversight)
Medical, Dental, and Vision Insurance starting on Day One
Paid Time Off including vacation days, sick days, floating holidays, and Paid Volunteer Days
Fidelity 401(k) with company match, Life Insurance, and Short-Term Disability
Flexible Spending Account (FSA), Education Reimbursement, and Working Advantage discounts
Career advancement opportunities and Employee Resource Groups
Ready to take the lead in driving operational excellence? Apply today to join our team!
Category: Operations Group
About Iron Mountain
Iron Mountain Incorporated is a global leader for storage and information management services. The company provides solutions for records management, data backup and recovery, document management, secure shredding, and consulting services. Iron Mountain serves more than 225,000 customers in 50 countries and stores and protects billions of information assets, including critical business documents, electronic information, medical data, and cultural and historical artifacts. The company was founded in 1951 and is headquartered in Boston, Massachusetts.
