Safran DSI Business Unit: Attollo Engineering
POSITION PROFILE:The Applications Engineer serves as the primary technical resource for customers, providing expert support for embedded hardware products by assisting with system setup, troubleshooting, and issue resolution. This role develops technical documentation, user guides, application notes, example code, and demonstration materials to enhance the customer experience and reduce support requests. The Applications Engineer collaborates with engineering teams to define requirements, develop test procedures, and evaluate new product features and sensor capabilities under a variety of operating conditions. Working closely with Sales, this position identifies customer needs, delivers technical presentations and product demonstrations, and clearly communicates product capabilities, specifications, and measurement techniques to customers with varying levels of technical expertise.
RESPONSIBILITIES:- Collaborate with customers to set up hardware products, diagnose, and resolve common technical issues at an embedded system level.
- Develop user guides, application notes, helper scripts, and demonstration materials to streamline support requests.
- Create and maintain example code demonstrating the utilization of camera features and functions.
- Develop requirements and testing procedures for new product features.
- Test and evaluate new sensor features under diverse operating conditions.
- Work closely with the sales team to understand customer needs and offer tailored technical support.
- Conduct technical demonstrations in-person and via platforms like Microsoft Teams.
- Effectively communicate product specifications and measurement techniques to customers with varying technical expertise.
- Perform other duties as assigned
WHAT YOU'LL NEED TO BE SUCCESSFUL:- Bachelor's Degree in Engineering or a related field.
- 2-3 years of experience in an engineering role with hands-on hardware experience, preferably within a technical customer support or applications engineering function.
- Familiarity with image sensors and processing techniques.
- Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Experience with Python; familiarity with at least one additional object-oriented programming language is preferred.
- Hands-on experience troubleshooting electronics, firmware, and hardware.
- Requires U.S. Citizenship or Permanent Resident Status required.
IDEALLY, YOU'LL ALSO HAVE:- Strong analytical abilities, including troubleshooting, failure analysis, and root cause analysis.
- Ability to read and interpret electrical schematics and printed circuit board layouts.
- Proficiency in Python and experience working with both Windows and Linux environments.
- Hands-on experience with hardware and software tools.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Ability to work independently with minimal supervision while maintaining high efficiency and productivity. Experience working in an ITAR environment
- Experience working in an ITAR enviroment
SALARY RANGE: $85,000-$120,000 annual salary, plus participation in management performance bonus plan. 
