IDeliver (Tier II) Operations Lead

Group/Division

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

IDeliver operations manager will support the operational execution, adoption, and continuous improvement of KLA’s customer facing business processes and systems. The role will focus on two critical areas: Supporting the day-to-day health and adoption of the enterprise IDeliver platform and coordinating Tier II operational activities to ensure customer impacting issues are documented, assigned, tracked, and driven toward timely resolution. The successful candidate will work across product divisions, service, engineering, regional operations, customer programs and IT. This is an ideal opportunity for an early career professional who demonstrates strong analytical ability, organization, communication, and an interest in developing cross-functional program management experience.

• Enterprise IDeliver Operations:
  • Manage day-to-day operational health of IDeliver platform and associated business processes
  • Drive user adoption across divisions and global regions
  • Monitor operational KPIs, process health, and corporate adoption
  • Partner with IT to prioritize enhancements and support future roadmap planning
  • Develop standard operating procedures, governance and operational documentation
  • Support training, communications, and rollout activities for new capabilities
• Tier II Operations:
  • Coordinate the Tier II pass down, review, assignment, and tracking of any related issues
  • Ensure issues contain the necessary business context, supporting data, ownership, and next actions
  • Facilitate recurring reviews with regions, divisions, service, install, engineering teams
  • Maintain Tier II dashboards and provide clear operational status updates to stakeholders
  • Escalate high risk issues through the appropriate governance channels
  • Promote BKMS across Tier II operating practices across regions and products
• Cross-functional Program Management:
  • Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT
  • Facilitate recurring stakeholder meetings and executive updates
  • Track project milestones, risks, issues, and dependencies
  • Develop executive dashboards and program metrics
  • Identify opportunities to simplify processes and improve customer experience
• Roadmap Driver:
  • Analyze operational data to identify trends and improvement opportunities
  • Recommend workflow automation and AI-enabled capabilities
  • Support enterprise governance for customer operational processes
  • Drive standardization across business units while balancing division specific needs

Skills:

• Strong analytical and structured problem-solving skills
• Ability to organize information, manage details, and follow actions through completion
• Clear written and verbal communication skills
• Ability to work effectively with cross-functional and globally distributed teams
• Comfort working with operational data, metrics, dashboards, and business systems
• Strong customer focus and interest in improving customer experience
• Ability to manage multiple priorities in a fast-paced environment
• Willingness to learn complex business processes and develop program management capabilities

Preferred Qualifications:

• Bachelor’s degree in business, engineering, information systems, data analytics, operations, supply chain, or a related discipline
• Minimum of 5 years of relevant experience in program coordination, business operations, customer programs, engineering operations, data analysis, or process improvement.
• New college graduates with relevant internships, project experience, or demonstrated leadership are encouraged to apply
• Experience analyzing data and translating findings into clear actions in preferred
• Exposure to enterprise systems, workflow tools, dashboards, or business process documentation is preferred
• Experience working in semiconductor technology, manufacturing, or service industry is beneficial but not required

Minimum Qualifications

• Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent experience

Total Rewards

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.