IBM Tivoli Support Engineer - REMOTE

Req ID: 396333

We are currently seeking a IBM Tivoli Support Engineer - REMOTE to join our team in Livonia, Michigan (US-MI), United States (US).

IBM Tivoli Support Engineer

Role: IBM Tivoli Support Engineer / Application Support Engineer
Support Level: L2/L3

Day to Day Responsibilities:

• Provide L2/L3 production support for IBM Tivoli applications and components.
• Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
• Troubleshoot Tivoli application/service failures and connectivity issues.
• Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
• Investigate alerts and production incidents using application and OS logs.
• Perform root cause analysis (RCA) for recurring or critical incidents.
• Support installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
• Well versed with IBM Netcool Omnibus, different probes and integration with Tivoli monitoring
• Work with database teams for Tivoli-related database connectivity and performance issues.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call/production support and major incident troubleshooting as required.
• Coordinate with IBM/vendor support for complex product issues.

Basic Qualifications:

Skill Area

Expected Knowledge 6+ years in the below:

IBM Tivoli

Administration, configuration, monitoring and troubleshooting

Linux/Unix

Strong command-line and system troubleshooting

Shell Scripting

Bash/Korn shell scripting and automation

Python

Basic-to-intermediate scripting for support automation

Database

SQL fundamentals; DB connectivity and troubleshooting

Networking

TCP/IP, DNS, ports, firewall and connectivity troubleshooting

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $87,352 - 162,875. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#LI-NorthAmerica

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.