Overview HVAC Service Managers are tasked with managing daily field operations, employee development & training, retention, vendor meetings and ensuring the technicians are providing outstanding service to our customers.
What’s In It For Me?
- Six-Figure salary + Bonus
- Company vehicle + gas card & toll tag
- PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Develop a culture of performance excellence to encourage employment growth
- Drive the HVAC department sales through training and development of the field technicians
- Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
- Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
- Provide a constant flow of product and sales training
- Promote lead generation
- Monitor and control call backs and warranties
- Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Qualifications
Do I have What it Takes?
- High School Diploma or equivalent; Bachelor's Degree preferred.
- Minimum of 5 years experience in HVAC.
- Experience with implementing training programs and developing teams.
- Strong knowledge of trouble-shooting HVAC systems, in the field & over the phone.
- High-end communicating system knowledge.
- Lennox-specific knowledge preferred.
- Proficient in Microsoft Suite (excel, powerpoint, word).
- Heavy residential experience.
- Excellent leadership skills and team mentality to enhance team productivity.
- Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs.
- Positive energy and enthusiasm to drive sales and company growth.
- Ability to prioritize, set goals, and manage multiple tasks, handle deadlines.
