OVERVIEWAs a Human Resources (HR) Manager, you will be responsible for a wide range of HR functions, inclusive of employee relations and talent acquisition. This is a hands-on role that directly impacts the team delivering high-energy guest experiences in a fast-paced environment. Experience within the hospitality and restaurant industries is a plus. The HR Manager is passionate about getting the details right, anticipating team members and management needs, and advancing the Level99 brand.
RESPONSIBILITIES- Talent Acquisition:
- Manage the end-to-end recruitment process, including job postings, resume screening, conducting interviews, active sourcing, and facilitating the onboarding process. Requisitions range from G&A roles to operational roles at our hospitality-focused entertainment venues.
- Collaborate with hiring managers to understand needs and contribute to the development of effective hiring strategies.
- Employee Relations:
- Act as a trusted advisor to team members and management, providing guidance on HR policies, procedures, and best practices.
- Address and resolve employee relations issues, conducting investigations when necessary, and ensuring a positive and inclusive work environment.
- HR Policies and Compliance:
- Assist in the development and implementation of HR policies and procedures, ensuring compliance with applicable laws and regulations.
- Keep abreast of changes in employment laws and regulations and update policies accordingly.
- Performance Management:
- Support performance management processes, including goal-setting, performance reviews, and professional development plans.
- Provide guidance to managers on effective performance management and employee development.
- Payroll & Benefits Administration:
- Assist in the payroll process, including the upkeep for information within our UKG platform.
- Administer employee benefits programs, including health insurance, retirement plans, and other perks.
- Maintain a positive, upbeat, pro-active attitude and deliberately inspire the same in co-workers.
- Working on special projects, and other duties, as assigned.
MUST-HAVE SKILLS- 8+ years of Human Resources experience; with experience in the hospitality industry
- Experience with recruitment, including active sourcing.
- Experience with employee relations - especially understanding the dynamics of the service industry.
- Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
- Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand.
- Must be able to navigate confidential matters with tact and diplomacy.
- Strong verbal, written, and interpersonal skills.
- Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint.
- Ability to work a flexible schedule based on business needs.
- Ability to travel periodically as required for staffing and operations in multiple venues.
- A reliable car, current driver's license and safe driving record are required.
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE- Bachelor's Degree in Human Resources, or a related business field, or equivalent experience required
- Multi-state knowledge and experience
- Experience with the UKG HRIS
- Familiarity with applicant tracking systems
- Familiarity with Human Resources law and compliance
- Knowledge of a second language, particularly Portuguese or Spanish, a plus
$70,000 - $100,000 a year
In addition to competitive rates of pay, Level99 offers competitive benefits including:- Health insurance options, including PPO and HMO plans
- Dental plan
- Vision plan
- Life coverage
- Accidental death & dismemberment coverage (AD&D)
- Short & long term disability
- Teladoc service
- PrePaid legal coverage
- Identity theft coverage
- 401(k) - Roth or Traditional
- Hybrid schedule
- Free admission to our attractions and other incidental perks
While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...- Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
- Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
- Are just a little bit obsessive about getting the details right the first time
- Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now";
