The Human Resources Director, serving as a member of the Executive Leadership Team, acts as the senior human resources professional for Northwestern Community Services Board. This role supervises the Human Resources team and serves as the primary liaison to the Agency's Board of Directors HR Committee. The Human Resources Director plans, organizes, and directs the Human Resources activities of the organization, including recruiting and staffing, performance management, organizational development, legal compliance, training and development, employee relations, policy development and implementation, benefits and compensation, and risk management. Work is performed under the general supervision of the Executive Director, with supervision exercised over personnel.
This job description is based upon an evaluation of agency requirements at the time this description was written. This job description will change as the position is developed further, or in response to organizational or technological changes.
MAJOR DUTIES AND RESPONSIBILITIES: 30% Development and Planning - Serve as the subject matter expert on all issues pertaining to human resource management and internal communications.
- Oversee workforce and communications planning processes, including position creation, control, and organizational restructuring in partnership with colleagues on the Executive Leadership Team.
- Maintain an Agency-wide awareness of all personnel issues as a member of the Executive Leadership Team.
- Develop and disperse communications and messaging to support Agency strategic operations.
- Develop and implement supervisor training to equip leaders throughout the Agency.
- Participate in the Agency's strategic planning process.
- Coordinate the performance management cycle throughout the Agency.
- Guide internal communications strategies and planning to ensure consistent and appropriate messaging and branding.
30% Leadership - Foster and maintain a healthy, productive, and appropriate workplace culture within the Human Resources Department.
- Provide guidance, direction, and support to the Human Resources Department.
- Proactively coach and engage direct reports.
- Maintain a rhythm of open and on-going communication through team and one-on-one meetings.
- Establish a method of ensuring healthy accountability within the team, including regular feedback, coaching, and collaboration with team members.
- Provides reports to the Board's Human Resources Committee.
35% Human Capital Management - Develop, implement, and maintain Human Resources policies, procedures, guidelines, and programs as needed for best practice and legal compliance in all Human Resources functional areas.
- Ensure Human Resource materials are updated annually to reflect federal and state laws and other applicable regulations.
- Manage employee relations issues by providing guidance and support to employees and supervisors to resolve conflicts in the workplace; coach and train managers in their communication, feedback, and interactions with the employees who report to them; monitor and advise managers and supervisors regarding the Agency's progressive discipline system; review and guide management in their recommendations for employment terminations.
- Manage the employee formal and informal grievance/appeals process through the Agency's complaint processes; conduct investigations when employee complaints or concerns are brought forth.
- Manage Human Resources operations, guiding the recruiting and hiring practices and procedures necessary to recruit and hire a qualified workforce; the benefit programs; the Agency's classification and compensation structure; the performance management system, including the Agency's training and development programs.
- Oversee the Human Capital Management (HCM) system, Learning Management System (LMS), and the Human Resources sections of the Agency's website and intranet.
- Lead Agency compliance with all existing governmental and labor legal and government reporting requirements, including any related to the Equal Employment Opportunity (EEO), the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), Title VI of the Civil Rights Act, etc., maintaining minimal Agency exposure to legal actions.
- Ensure the preparation of information required for compliance with laws, serving as the primary contact with employment law attorneys and outside government agencies.
5% Marginal Functions of the Job - Performs related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions related to this position or in support of departmental and Agency goals.
QUALIFICATIONS: Minimum Qualifications - Bachelor's degree in human resources, business management, or a related field and five years of experience in HR operations, or a master's degree and three years of experience in HR operations. Considerable human resources and/or community services board experience may be considered in lieu of the degree requirement.
- SHRM-CP or PHR certification within two (2) years of hire .
- E xtensive knowledge of human resource practices, laws, and best practice.
- At least three years of supervisory experience.
- Must possess a valid Driver's License, good driving record and the ability to provide own transportation.
Preferred QualificationsFor this position, the most competitive candidates will possess:
- At least two years of experience in a senior leadership role.
- At least two years of experience in internal and strategic communications.
- Current SHRM-SCP or SPHR certification.
- Previous experience working in a community services board's complex regulatory environment.
- Previous experience working in a mental health care organization.
- Fastidious detail management and organizational skills are strongly preferred.
- An appreciation for and support of diversity in all its forms, and a demonstrated ability to interact with or serve individuals with diverse backgrounds, including clients, coworkers, and members of the community.
- Excellent written and oral communication skills.
- Ability to collaborate with others and successfully overcome interpersonal obstacles in a professional manner.
- An eagerness to invest in one's community through service.
ADDITIONAL REQUIREMENTS: - May be exposed to allergenic environments in client's homes, including extreme heat, humidity, dust, smoke, pet contamination, cleaning supplies, etc.
- Must be able to complete physical requirements of the job
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times.
SALARY: $90,208 - $136,312
POSITION: ID020
RETIREMENT: NWCSB participates in Virginia Retirement System.
