Human Resource Bureau Chief

Salary : $99,964.80 - $142,355.20 Annually
Location : Des Moines - 50313 - Polk County, IA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 27-01003
Agency: 625 Iowa Department of Revenue
Division: Internal Services Division
Opening Date: 10/08/2026
Closing Date: 10/18/2026 11:59 PM Central
LinkedIn Tag: #LI-DNP
Point of Contact:
To Apply: Please submit your resume and cover letter to IDRrecruitment@iowa.gov for consideration. Ensure the title of this job posting is included in the subject line of your email.

Job Description
This is a non-merit posiition. Candidates must follow the instructions in the "To Apply" section. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
The Iowa Department of Revenue's Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies.
In this position you will be responsible for:

• Providing strong and effective leadership, direction, and professional expertise in all areas of hiring, employee recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations
• Oversees the development of policies and procedures while maintaining compliance with all state, union, and regulatory bodies' requirements
• Handles employee relations, investigations, and discipline
• Directing and leading the Human Resources team by managing workflow, training, and staff development, while providing oversight to members of the Compliance/Disclosure unit
• Establishing and maintaining high standards of service to internal customers by addressing concerns and resolving issues in a timely, respectful, and solution-oriented manner
• Consulting leadership in workforce planning, employee engagement, and organizational development activities
• Performing agency-wide workforce analysis of the impact of new technology implementations and updates to operational models

Essential functions:

• Displays a solid understanding of HR policies, employment practices, and employee relations principles
• Utilizes strong interpersonal, critical thinking, conflict-resolution, and problem solving skills
• Aligns workforce behavior with the organizational goals by following policy and advising supervisors accordingly
• Facilitates business process improvement and prioritizes the use of technology to automate manual processes while maintaining compliance with security and AI policies
• Understands and develops strong working relationships with government and private organizations, legislators, and special interest groups
• Displays a high level of initiative, effort, attention to detail, and commitment to quality
• Communicates effectively

Preference will be given to candidates that can demonstrate:

• A steady progression in HR management over the past 3-5 + years.
• Prior experience leading, coaching, and mentoring direct reports and leaders.
• Prior employee relations experience in a union environment or public sector.
• Human Resources degree and/or human resources certifications.

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insuranc

Applicants must live within the State of Iowa to qualify for this position.

The successful candidate will be required to work on-site in the Hoover Building in Des Moines, with remote opportunities as it meets business needs.