OverviewLMI is seeking a Human Capital & Administrative Operations Support Specialist to support our team within the Office of the Under Secretary of Defense, Acquisition and Sustainment (OUSD(A&S)). This role supports the A&S human resources staff in the Directorate for Business Operations by advising senior level authorities regarding time and attendance and civilian awards administration and providing program operations and customer support. In this role, you will serve as the assistant principal subject matter specialist for Defense Agencies Initiative (DAI) Time and Attendance processing and oversee end-to-end administration of DoD Civilian Awards across all echelons. The ideal candidate pairs deep technical knowledge of federal timekeeping systems and identity access governance with extensive experience managing complex federal and defense civilian recognition programs. Communication with the organization’s senior-level staff and collaboration with a broad range of personnel is also required. The position will be located at the Pentagon. This position requires an Active Secret clearance.
Responsibilities
- Time and Attendance Management (Defense Agencies Initiative (DAI))
- Serve as administrator and technical point of contact for Defense Agencies Initiative (DAI) Time and Attendance tracking, validation, and certification.
- Monitor, audit, and reconcile bi-weekly civilian employee timecards to ensure compliance with DoD financial management regulations, OPM guidance, and organizational work schedules.
- Troubleshoot system discrepancies, timecard errors, leave adjustments, prior-period corrections, and labor code allocations in coordination with supervisors, civilian payroll, and DFAS.
- Provide user assistance, training, and standard operating procedures (SOPs) to timekeepers, certifiers, and personnel within OUSD(A&S).
- Civilian Awards Administration
- Manage and administer the civilian incentive awards program across all organizational tiers (Directorate, Component, OSW, and Department/Presidential levels).
- Process honorary, monetary, special act or service, and length of service awards in strict adherence to DoD Instruction (DoDI) 1400.25 and federal guidelines.
- Review award nomination packages for completeness, justification adequacy, formatting standards, and budgetary compliance prior to executive routing and review boards.
- Coordinate review panels, track nomination statuses through completion, prepare formal certificates/citations, and facilitate presentation logistics.
- Identity, Credential, and Access Management (ICAM) and Account Administration
- Leverage working knowledge of ICAM protocols to support identity verification, user account lifecycle management, and system role authorizations within DAI and related platforms.
- Validate access requests, conduct periodic user access reviews/audits, and ensure personnel maintain appropriate permissions in compliance with DoD cyber and access control policies.
- Program Operations and Customer Support
- Maintain standard operating procedures (SOPs), workflows, checklists, and tracking dashboards for leadership visibility.
- Provide responsive, customer-centric support to senior military and civilian leadership, and staff members during core operational hours (8:30 am - 4:30 pm ET).
- Generate metrics, quarterly reports, and executive summaries on award distributions, timekeeping timeliness, and system compliance.
Qualifications
- Bachelor’s degree and 10+ years of experience supporting executive level DoD leadership, or equivalent experience.
- Minimum of 5 years of professional experience supporting federal government or Department of War human resources, administrative operations, or business management.
- Active Secret clearance
- DAI (Payroll) expertise: Demonstrated, hands-on working experience administering and troubleshooting Defense Agencies Initiative (DAI) time and attendance.
- Awards knowledge: Comprehensive knowledge and practical understanding of federal and DoW civilian awards at all levels (honorary, monetary, non-monetary, and senior executive awards).
- ICAM knowledge: Working knowledge and familiarity with Identity, Credential, and Access Management (ICAM) concepts, access approvals, and role-based provisioning.
- Core hours: Able to commit to fixed operational hours of 8:30 am to 4:30 pm in support of client operational tempo.
- Possess exceptional attention to detail, manage trackers in a timely manner, update reports without reminders, proactively communicate, demonstrate a high level of confidence when speaking publicly, and is adaptable.
- Experience in leading and providing technical guidance and direction involving multiple projects of high complexity.
- Must have experience in managing customer expectations and working directly with customers.
- Must have outstanding customer service abilities, initiative, judgement, creativity, flexibility, and confidence.
- Proficiency with the use of Microsoft Office products including Word, Excel, PowerPoint, Access, Outlook, etc.
Target salary range: $130,000-$140,000
Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
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Job LocationsUS-VA-Arlington
