Description
We are seeking an experienced IT Change Management Team Lead to serve as the contractor lead for the Change Management function supporting the INSCOM Headquarters Enterprise. In this role, you will be responsible for overseeing the execution, governance, and continuous improvement of the ITIL Change Management process, ensuring that technology changes are properly evaluated, coordinated, documented, and implemented with minimal operational risk. The IT Change Management Team Lead serves as the lead for the Change Management Team, ensuring the quality, integrity, and successful execution of Change Enablement processes throughout the enterprise.
The ideal candidate is a proactive leader with strong IT service management experience, exceptional organizational skills, and the ability to effectively coordinate across multiple stakeholders, technical teams, and government leadership.
This is an onsite position that requires living within commuting distance of Fort Belvoir, VA.
Responsibilities
- Lead and manage the local HQ INSCOM Change Management (Change Enablement) process, including intake, assessment, authorization, coordination, implementation oversight, and closure of change requests.
- Develop, maintain, and continuously improve the organization’s IT Change Management plan, tactics, techniques, and procedures (TTPs), and standard operating procedures (SOPs).
- Ensure adherence to ITIL Change Management policies, processes, and best practices through continuous process improvement initiatives.
- Schedule, facilitate, and lead Technical Review Boards (TRBs) and Change Control Boards (CCBs) to support risk-based decision making and approval of change activities.
- Collaborate with stakeholders and implementation teams to ensure standard” change templates are created, maintained, and available in the HQ INSCOM service catalog
- Utilize ServiceNow across multiple network environments to track, review, m.anage, audit, and report on change requests.
- Monitor change activity, identify conflicts or errors, and ensure corrective actions are implemented in a timely manner.
- Train and mentor new Change Management team members on processes, tools, and standards.
- Prepare and deliver status reports, metrics, and performance updates to program leadership and government stakeholders.
- Build and maintain productive relationships with customers, service owners, technical teams, government representatives, and program leadership.
Qualifications
- Active DoD TS/SCI clearance (as recorded in JPAS/DISS).
- Certification in ITIL Foundations (or higher level ITIL).
- Bachelor’s Degree and four years’ experience (or Master's Degree and 2 years' experience).
Desired Qualifications:
- Certification in ServiceNow.
- Experience briefing senior military/civilian DoD personnel.
- Strong ability to coordinate and lead business efforts.
- Superior customer service skills with non-IT customers.
Any clearance requirements for this position are established by the government contract.
Benefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Pay Range$125,000 - $160,000
Job ID2026-27276
Work TypeOn-Site
