Purpose: The Retail Stock Manager II oversees stock operations for retail locations with sales between $20-60 million, ensuring efficient inventory management, optimal stock levels, and seamless coordination between receiving and sales floor operations.
Essential Functions: - Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities; collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters
- Manages relationships with multiple vendors to ensure proper stock levels support sales objectives; coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns
- Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics; manages reverse logistics for store and vendor returns while developing contingency plans for distribution center operations
- Develops and implements stock procedures and standards to ensure consistent execution across all shifts; collaborates with airport leadership on hiring decisions while training, coaching, and developing stock team members and administering corrective actions and terminations as needed
- Ensures compliance with U.S. Customs, FDA, and other regulatory bodies; maintains accurate records especially for bonded merchandise and passes required government background checks for Customs Bonded Warehouse operations
- Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance; conducts regular Quality Assurance tours and maintains cleanliness and security of food storage areas
- Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems; implements cycle counting programs and maintains accurate perpetual inventory records
- Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches; ensures proper stock allocation and timely floor replenishment
- Communicates and collaborates with airport management teams to build partnerships and align operational goals while maintaining compliance with safety, security, and regulatory requirements
- Plans and executes annual physical inventory processes; coordinates with external audit teams and implements corrective actions for inventory discrepancies while maintaining operational continuity
Reporting Relationship & Role Information: - This position typically reports to the Retail Director of Operations or zone leadership within an airport
- The Retail Stock Manager II position as described falls under the Fair Labor Standards Act as an Exempt position
- The Retail Stock Manager II position requires varied scheduling with presence during receiving periods, operational reviews, and inventory activities to ensure comprehensive oversight of stock operations
- Must be able to pass government background checks required for working in a Customs Bonded Warehouse
Physical Requirements: - Ability to walk extensively throughout warehouses and retail locations for extended periods
- Lift, carry, and move inventory items up to 50 pounds regularly
- Visual acuity to review inventory records, conduct physical counts, and analyze data reports
- Work in varying warehouse and retail environments with different temperature and noise levels
Minimum Qualifications, Knowledge, Skills, and Work Environment: Education and Experience:
- The combination of education and professional experience must exceed 4 years:
- In a management role: Requires at least one year of experience managing stock operations or inventory management teams in retail environments
- In a technical role: Requires 4 years of experience in stock operations, inventory management, or supply chain coordination with multi-location responsibility
- A bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related program can count for 2 of the 4-year requirement
Specialized Training:
- Knowledge of retail inventory management systems, supply chain processes, and vendor relationship management
- Experience with inventory systems like SAP and CrunchTime; SAP WMS experience preferred
- Understanding of U.S. Customs, FDA, and regulatory compliance requirements
- Working knowledge of HACCP preferred
- Knowledge of loss prevention and regulatory compliance requirements for stock operations
Specialized Skillset/Competencies/Traits:
- Strong financial and analytical skills with ability to interpret inventory reports, analyze stock performance data, and implement process improvements to optimize efficiency and reduce costs
- Ability to manage multi-line business operations across retail, restaurant, and duty-free environments with understanding of unique operational requirements for each
- Excellent problem-solving and decision-making skills with ability to resolve complex inventory issues, manage competing priorities, and adapt to changing business needs
- Valid driver's license with clean driving record; CDL or commercial truck driving experience preferred but not required, especially in urban locations
- Strong communication and interpersonal skills with ability to collaborate effectively with internal teams, external vendors, and senior management while presenting complex information clearly
- Expertise in inventory management best practices with proven ability to implement systems and processes that improve accuracy, efficiency, and operational performance
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
