Career CategorySales & Marketing Operations
Job DescriptionPatient Support Program Operations Supervisor (HUB Services/Patient Access)You will work on-site 3-5 days a week.
Relocation is not offered for this role.
LiveWhat you will doLet's do this. Let's change the world. In this vital role you will join an incredible team that's redefining Amgen's patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.
Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!
Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention.
- Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures
- Conduct routine performance reviews and provide feedback to direct reports
- Actively coach staff
- Assist with the hiring and termination process
- Provide day-to-day updates to team members on job responsibilities
- Help associates resolve work-related issues
- Assist with the development of program training documents
- Ensure open communication with the staff
- Proactively identify program issues and propose solutions
- Maintain positive rapport with internal and external customers to identify areas for continuous program improvement
- Understand contract obligations
- Assist in the development of project task plan and standard operating procedures
- Analyze reports for trends and give recommendations
- Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
- Perform related duties as assigned
WinWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The professional we seek is a leader with these qualifications.
Basic Qualifications:- Doctorate degree; OR
- Master's degree and 3 years of customer service and/or leadership experience; OR
- Bachelor's degree and 5 years of customer service and/or leadership experience; OR
- Associate's degree and 10 years of customer service and/or leadership experience; OR
- High school diploma / GED and 12 years of customer service and/or leadership experience
- In addition to meeting at least one of the above requirements, you must have experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above
Preferred Qualifications:- 3+ years of proven experience in a reimbursement HUB, medial insurance, physician's office, or healthcare setting
- Bachelor's degree preferred
- Previous supervisory or leadership experience preferred
- In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
- Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs
ThriveWhat you can expect from usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote and hybrid work arrangements, where possible
Apply now for a career that defies imaginationcareers.amgen.comIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Sponsorship for this role is not guaranteed.
Salary Range131,889.40USD -178,438.60 USD
