Minimum of 3 years in L&D, training, HR, or retail operations
Strong facilitation and project management skills
Bilingual proficiency in Korean and English
Willingness to travel to store locations and engage in on-site training
Standards- and process-oriented thinking with a field orientation
Cross-cultural communication skills, particularly between US and Korea
Responsibilities
Develop SOPs for Department Leaders and Store Managers with SMEs
Design and execute SOP rollout strategies for stores
Contribute to Manager-in-Training programs for future store leaders
Facilitate learning programs and workshops in various formats
Support leadership development and compliance training initiatives
Leverage AI and digital tools to create scalable learning content
Administer LMS content and track key learning KPIs
Collaborate with Regional Managers and Store Managers for alignment
Benefits
Health, Dental & Vision insurance
401(k) Retirement Plan with up to 5% match
Life Insurance and AD&D coverage
Business Travel Accident Coverage
Company provided lunch
Paid-time off (PTO) and Paid Holidays
Celebration & Condolence Benefits
Smart Card rewards program
Holiday Gift certificates
Flexible Spending Account (FSA) options
Full Job Description
Responsibilities but not limited to:
SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment
Qualifications / Skills:
Bachelor's degree or equivalent experience
Minimum of 3 years in L&D, training, HR, or retail operations
Strong facilitation and project management skills
Bilingual proficiency: business-level Korean and English
Regular travel to store locations; occasional standing and walking during on-site store training and field observations
Core Competencies • Standards- and process-oriented thinking. • Field orientation (learn-by-doing approach). • Cross-cultural communication (US / Korea). • Collaboration and influence across cross-functional team
Benefits:
Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Smart Card: Earn additional 4 points to the standard $1 = 1 point
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours: Mon to Fri, 9:00 AM - 6:00 PM
Salary Range: $76,900 - $95,750
*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.
