Position OverviewWe are seeking an experienced HR Operations Manager with strong Workday expertise to lead and optimize the organization's HR operations function. This individual will oversee day-to-day HR service delivery, manage a team of two, and drive process improvements that enhance efficiency, scalability, and the overall employee experience.
The ideal candidate combines deep HR operations knowledge with hands-on Workday experience and a continuous-improvement mindset. This role requires a leader who can optimize HR systems, streamline workflows, improve data integrity, and establish consistent processes while delivering a high-touch, employee-focused service model.
Key ResponsibilitiesHR Operations & Service Delivery
- Oversee day-to-day HR operations and ensure accurate, timely, and consistent delivery of HR services across the employee lifecycle.
- Develop and implement standardized HR processes, procedures, and service delivery practices that support organizational needs and future growth.
- Oversee onboarding, employee changes, HR documentation, offboarding, and employee inquiries.
- Establish service standards and workflows that improve responsiveness, accountability, and the employee experience.
- Identify operational gaps and implement solutions that reduce administrative burden and improve efficiency.
- Maintain confidentiality and ensure the accuracy and integrity of employee records.
Workday Administration & Optimization
- Serve as a key HR operations resource for Workday, maximizing system capabilities and ensuring effective utilization across HR processes.
- Optimize Workday business processes, workflows, employee self-service functionality, and reporting.
- Identify opportunities to automate manual processes, streamline transactions, and improve data accuracy.
- Partner with HRIS, IT, Payroll, Benefits, and other stakeholders to troubleshoot system issues and implement enhancements.
- Support Workday configuration changes, testing, system updates, and process documentation, as appropriate.
- Develop and maintain HR reports and dashboards to support workforce analysis and operational decision-making.
- Monitor system data integrity and establish controls to ensure accurate and reliable HR information.
Process Improvement & Scalability
- Assess existing HR processes to identify inefficiencies, redundancies, and opportunities for automation.
- Design scalable workflows and standard operating procedures that support consistent service delivery.
- Lead continuous-improvement initiatives that enhance operational effectiveness and employee satisfaction.
- Establish operational metrics and service-level expectations to measure HR service delivery and identify improvement opportunities.
- Support HR technology enhancements and change management initiatives to drive adoption of new processes and functionality.
Team Leadership
- Manage, mentor, and develop a team of two HR professionals, establishing clear priorities, performance expectations, and accountability.
- Oversee workload distribution and team processes to ensure timely, accurate, and high-quality service delivery.
- Foster a collaborative, solutions-oriented, and employee-focused team culture.
- Provide guidance on complex HR operational issues and escalations.
- Identify opportunities to develop team capabilities and improve overall effectiveness.
Employee Experience & Cross-Functional Partnership
- Promote a high-touch, service-oriented approach to HR support, ensuring employees receive responsive and consistent assistance.
- Partner with HR leadership to align operational processes with broader people strategies and organizational priorities.
- Collaborate with Payroll, Benefits, Finance, and IT to ensure seamless coordination across HR-related functions.
- Use employee feedback, HR data, and recurring service issues to identify opportunities to improve the employee experience.
- Ensure HR policies, procedures, and practices are consistently applied and aligned with applicable employment requirements.
Qualifications- Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
- 5+ years of progressive experience in HR Operations, People Operations, HR Shared Services, or a related function.
- Strong hands-on Workday experience, including business processes, workflows, reporting, and system optimization.
- Experience managing or mentoring HR team members, ideally with direct people management responsibility.
- Demonstrated success improving HR processes, implementing operational efficiencies, and standardizing workflows.
- Strong understanding of employee lifecycle processes, HR data management, and HR operational best practices.
- Experience partnering cross-functionally with Payroll, Benefits, HRIS, IT, and Finance.
- Excellent analytical, organizational, communication, and problem-solving skills.
- Ability to balance strategic process improvement with hands-on day-to-day execution.
