DescriptionMust be based in Burlington, MA (Hybrid - 3 days/week in office)About the Role: We're looking for a People Operations Specialist based in Burlington, MA, to own our US benefits infrastructure and deliver an exceptional employee lifecycle experience as Pentera scales worldwide. Reporting directly to the HR Business Partner, you will serve as the first point of contact for global employee queries across benefits, leave policies, onboarding, and HR processes. In this role, you will streamline operational workflows, build out our self-service HR portal, and partner across functions to keep our global workforce supported and engaged.
Responsibilities: - Serve as a trusted first point of contact for employees on routine HR matters across the employee lifecycle, including benefits, leave, policies, onboarding, offboarding, employment documentation, and HR processes.
- Own US benefits administration, including new enrollments, qualifying life events, open enrollment, renewals, employee support, and coordination with brokers and vendors.
- Partner closely with HRBPs to support business needs, employee engagement, talent development, and other people initiatives.
- Own and continuously improve HR self-service resources, including the HR portal, FAQs, benefits guides, policy information, onboarding materials, and employee communications.
- Partner cross-functionally to resolve employee issues efficiently and ensure a consistent, positive employee experience.
- Contribute to a high-performing, inclusive, and engaging workplace culture through thoughtful day-to-day employee support and people programs.
- Support additional People operations activities, including performance-cycle administration, documentation management, and HRBP projects as needed.
Requirements- 2+ years of experience in People Operations or as an HR Generalist within a growing technology environment.
- Hands-on experience with US benefits administration, open enrollment, leave management, and vendor coordination.
- Strong working knowledge of employee lifecycle processes, HR policies, and employment documentation.
- Proven experience building or maintaining employee self-service resources, HR portals, or knowledge bases.
- Demonstrated ability to collaborate cross-functionally with Payroll, Finance, Legal, and IT.
- Exceptional communication skills, strong attention to detail, and an empathetic, customer-centric approach to employee support.
Pentera offers a competitive compensation package in the range of $80,000 - $90,000, depending on experience and fit.
In addition, we provide a comprehensive and attractive benefits package designed to support your well-being and growth.
